My family ordered 3 burrito bowls. One had cheese when we didn't want cheese on one. Only 2 spoons for 3 burrito bowls. Waited for 20 minutes on pre-ordered and paid food. Extra ingredients we're definitely not added even though we asked for them. We deserve gift cards or something
Customer service is awful and horrible. The cashier was extremely rude. It was 9:24pm and she asked us to leave the dining room because they were cleaning but the store closes at 10pm. Not coming back at all to this Chipotle. The cashier and another girl that was taking online orders both of them were taking turns asking us to leave the dining room. We left at 9:47pm and the front door was already closed and I let the girl that was taking online orders When leaving the restaurant I let the girl know softly that she was rude (to the online girl) and then the cashier came back after closing the front door and reopened and yelled at us that I was rudder. I don’t know how you can employed people like them. I’d fire both of them.
Customer service sucks. Very rude cashier. It was 9:20 and they asks us to leave the dining room because they were cleaning but the store closes at 10:00. Not coming back to this Chipotle. The cashier was very rude and the other girl that was with her was the same. When leaving the restaurant I let the online girl know that they were rude and then the cashier came back after closing the front door and reopened and yelled at us that I was rudder. I don’t know how you employed people like them.
The cashier was very rude. They should tell customer before they serve that the dinning is close so we can decide if I want to eat there. They told me I was closed after I paid and it was only 9:30. They were asking customers to leave while they were eating. Don't go here after 9pm because will throw you out. I was with family visiting from out of state and they experienced this awful service. Not coming here again.
The wait can be very long throughout the day but I believe it's worth it. Great food and friendly workers. Prices are reasonable for the time we live in but definitely aren't low. Expect to pay $15~ per person.
This is by far the worst managed Chipotle in the entire US. Restaurant is filthy frontvyo back. I don’t even want to think about what the kitchen area looks like. Chips are ALWAYS stale. Food temp is always Luke warm. The portions compared to all other locations is about half. The employees never look like they know what they are doing. None of them are happy to be there. The line always moves at a snails pace because nothing is ever ready to be assembled. Just an abomination of Chipotle’s standards. This place should just close. I won’t be going back.
This system that you have is not ever going to work I know you are busy now but it won't be for long if we can't talk to a human being about what we need or want this company does not care when we order some times things are not right and we can't get through to anyone that can help us with delivery service it's a shame because of the price we pay as a costmer need a person to answer the phone of the location we order from like it just happened again that's what I'm talking about I ordered food that coast me at least 80 dollars and it's wrong again it happens more time than none and after the fact we get are food every one needs to eat but one thing is always wrong so now I have to call not even call but type in to a robot or computer that it's wrong and have to be aggravated that we as a family can't eat together and I spend a hour trying to get someone on the phone to fix the problem this system doesn't work how many people just give up and spend a lot of money trying to fix the problem every time
May 14th @ military road location. Waited ~45min in line & finally got to the counter to order and they said "we're closed, no more orders." This was at 7:45pm, with lobby hours clearly posted till 8pm.I waited patiently to speak to the manager, and their reason was "we're short staffed." That is probably true, and all your employees are working hard. That's why no one complained about waiting in line for 45min. The issue is you didn't remain open until your posted time, for the people that waited since 7pm, you just told to leave, "you're not going to serve them." The employee said "I'm just doing what my manger is telling me." Which is good, but that manager needs to be trained better then or you're going to lose more customers. I know about that 20 left tonight, and might not come back.
This is the worst Chipotle I’ve ever been in! I was disgusted at how dirty it was. The people were nice, but when we first walked an employee was swearing.
WORST EXPERIENCE YET. If you see Anaja working you might as well walk out. The rudest employee I’ve ever had take care of me. When i was cashing out, i tried swiping my gift card and she snatched it out of my hand. Every customer after me said how rude she was when cashing them out. If you’re that miserable opening at 10:45 then perhaps you should find a different job. Thankfully, Lucas was so kind in preparing my food or else i would have had a worse experience.