I ordered my meal like usual, the kid inside the second window handed me my medium chocolate shake and ask if I could pull forward for my burger to be ready , nothing special a quarter pounder w/ cheese as I sat waiting they continued to take on customer's, about 20 car till I went inside and stood at the counter while at least 10 employee walked past me , finals I had to say "hey " are you gonna help me , my shake was melted they never made my order and not one employee said hey I'm sorry ,so guess McDonalds is to big a franchise for me to eat at , me the little person, so they lose a customer , bye
Unfortunately service at this location has declined in quality since my original post some time ago. Two employees looked at my receipt and took it "higher up". The resolution was a quick shout over the shoulder from a manager who said the prices have been updated. The problem is the bundles went from $3.50 to $3.99 in 4 days. The big menu board still proclaimed $3.50. I said that the big menu board still stated $3.50. Then the same guy who shot an over the shoulder response about the prices then shouted over his shoulder that the big board takes time to update! Interesting how the register can update and how the small physical board with the price and small numbers can be updated but not the big menu board. Sounds like bait and switch. I will take it up with corporate but I will not be returning.
The old manager was a very polite, elderly man that used to make sure everything was perfect. He ran a very tight ship. Sadly, I haven't seem him in a few months. If he has retired, I wish him the best but this McDonald's is an absolute mess ever since he left. The ice machine has been inoperable for weeks, sticky soda everywhere, rude workers; just your average, trashy Middletown fast-food spot now, nothing like it used to be.
They need a better system to match right order to right car. Always open bags and check for every item before driving away.
Ordered at the drive thru. Paid at first window then drove up to pick up order at the second window only to be told that my order was erased off their screens inside the restaurant and that my receipt was needed to insure I receive the correct order. Handed it back, no questions asked, and parked in a reserved area where I was instructed to do so. Waited nearly 15 minutes in my car for the order. Went inside and asked for the food I paid for but come to find out that there was no food waiting for me nor the receipt I handed back to the young man at the last window. Explained to a store manager my problem while the employee who took my receipt stood back listening without bothering to admit the mistake he made. Eventually I was offered a refund but even then this McDonald's shorted me on the change I was owed. Lots of staff working most of which seem incompetent at doing their job.
The manager Valini was amazing. She was so friendly and helped my elderly mother with her order . What an asset to your McDonalds! Don’t let her go! She managed the associates while also providing amazing Customer Care! Thank you Valini for all you do! Stacey M
Worst McDonalds ever! We did a mobile order and specifically asked for the new Szechuan Sauce. We get home and no sauce which was the entire reason we went there! The drive threw line was terribly slow but we get that’s not there fault. If you don’t have a sauce, tell us so we can get a substitute. Be better guys!
Disappointing that the All Day Breakfast is no longer an option (and its unclear if it's just this location or multiple ones due to the pandemic) but I literally went for a breakfast McGriddle meal in the afternoon. And again, that's not their "fault", but it was disappointing as I REALLY had a taste for breakfast. But the service was pleasant & the store was cleaned (Bonus: AND they got my order correct-lol)
Good fast service. I didn't know they brought your food to your table now it's even better
I used to work at this McDonald's. When people ask me if I would still eat there, my answer is yes. Management at this store is very experienced and very good. The store is clean and I trust the food. Taste is typical McDonald's. Prices are a little higher than in other parts of the country. If you can take advantage of specials or online coupons, the value is great.