Excessive wait times if you order through Uber Eats and Drive-thru !! Management/Staff has given wrong orders out to Delivery drivers and Customers. Night Staff/Management shows lack of concern for the 24/7 hours signage posted at Drive- thru. Drive-thru orders seem to supercede in-person/mobile orders. Difficulty receiving in-person and delivery orders late night. Multiple mobile/Uber Eats orders sitting for long periods of time. Night Staff/Management shows lack of expediting orders in a timely manner. Unfortunately; that lack of procession results in canceled orders and food waste. Customers within the community should be valued and shouldn't have long wait times for fast food. Customers shouldn't have to cancel their orders due to negligence on the Management/Staff's behalf. Customers should not have to deal with long wait times and/or possible order mishaps. Please find a resolve and ensure that customers can place orders at ease.
Hi. I had an absolutely terrible experience at this Longbeach McDonald's on my last visit. As a result I'll never visit this specific location or an other McDonald's as long as I live. The woman Manager was entirely responsible for my horrific experience. I'd be distressed now to fully explain my treatment. I've been patronizing this location about about 8 years now as the primary security enjoying lunch assupervisor in the nearby Stop and Shop mall at 85 East Park Avenue where i work and are normally happy with the treatment by the delightful staff. Always a smile for me.I have the eating/dietary requirements that are always understood here throughout the many years of my patronage. In short, I cant eat any seeds not even one.On this unusual occasion, I had ordered my usual lunch which was compromised of a Quarter pounder with cheese and extra onions. Large Coke, extra ice. I didn't check my order as I pulled out so I found a Quarter pound with no Bunn on a piece of cardboard container. This container and no fries that I had ordered. Quite the inedible lunch. I parked my car to explain the mistake and received again the same thing. No bun and no fries again. I went inside again for the third time and finally got my sandwich but no extra onions. I pulled my vehicle up into the waiting area and with a big smile attempted to set the issue right. Being a very polite professional gentleman,However..I hate being called a liar or having it inferred about me. But upon my reentry the unsmiling. Woman Manager started to very loudly indicate that to the staff and customers inside the McDonald's, that I was giving her a hard time about not wanting to pull my car up into the take out waiting area.(why why the hell would that be any problem whatsoever??, I was happy and smiling. And I had presented absolutely no issues to anyone. But as i reentered she had loudly started to describe to staff and customers my personal lunch mistake. This brought forward a courous of embarrassing laughter from the dine in patrons which was directed at myself. Which I found to be really embarrassing.I will now move to call the manager lady "a liar in every way. I'm well aware of the pull up procedure connected with receiving a special order, and have no reasons at all to give Anyone a hard time l. I would have liked to get my lunch prepared properly the first time. But I've never presented anyone with issues connected with this procedure. Don't loudly indicate that I am doing so. So that so believe it.There were never any smiles or apologies concerning this small disconnect from the Manager. And as a result, I will NEVER patronize this Macdonalds ever again in my life with friends, clients or family or any other Mcdonalds at any time ever for that matter.I will maintain that the woman Manager is a liar and loudly exclaimed her lies for possible racial reasons.As a note I'm involved also involved in a biracial marriage. Therefore I find this disgusting incident and event especially awful.Don't offer me a burger or any other compensation as result of this treatment. The woman remains a purposeful liar. And to avoid seeing her ever again, I'll avoid ever returning here.And.. I'll tell all my business associates of this incident for my lifetime.I remain your FORMER customer, and will never return to any McDonald's ever. In the world. Please examine your cameras to illuminate the truth.Thanks to the liar lady. I'll never see or visit with you folks again.Happy??Former customer James [email protected] Gmail.com.Flushing, NY.
we were in the area from a fishing trip and needed to grab some food for the kiddos. i'm not sure what all these low reviews are about but i love mcdonaldss. it cheap and its fast and the fries are amazingggg. i would just say don't go through the drive thru as it can get really busy, get out, enjoy the view and go in the lobby
Botched order. Rude manager when asked to fix it. Still got the wrong order. Gave up. Left. And realized they cycled burger patties on the same bun. Never again.
They do not serve salads! I guess healthy options are not a priority at this location. Updating this review after finding out they've stopped serving salads altogether.
Never again!!!!From the crispy chicken sandwich me and my cousin had food poisoning..salmonella. This place need a serious check up because health hazardous.
My first, second and third worst fast food experiences are at his very McDonald's. The last time I was doordashing they told me to wait in the front and literally every time I tried to get there attention just put 1 finger up as to say one moment. But not only did I wait in the drive thru like everyone else, when I got to the front I see my order sitting on the counter the whole time. The short dark skinned girl told me I can leave with nothing after all that waiting while I was working. This order wasn't for me. I can't believe its always this place that seems to have to hire the worst customer service reps in the tristate. The manager is nice thou and tries to make up for I guess a worker shortage cause theres no way these people there are hat comftorable disrespecting people its really so sad I just sat here writing this review like I really care. Lol crazy man
Overpriced. Take out Service took an inordinatelyong time.
I don't go to McDonald's often but when I do, my go to is the Filet of Fish and Big Mac. But today I decided to try the Spicy Crispy Chicken sandwich. I like the level of spice but it could be a little bit more spicy. I'm glad I finally caved in to my curiosity of this sandwich. But I think I will stick to my faves.
Hey, it's McDonald's! This one is good as any other, you know what you're going to get, food.