Wonderful service!! Will be back again and again. Love the app to save our spot
friendly waiter and the food was good
Walked in for a Sunday lunch with two small kids and my arms full of stuff (sweaters, toys to keep kids occupied, etc). The restaurant was very slow, maybe only 2 tables, and nobody waiting. Hostess hands then HANDS ME (remember - arms full) the menus and silverware, and told me to follow a robot to our table. I declined and chose to go elsewhere where we would have human contact. Seriously if that’s the level of service they offer walking in the door, I don’t even want to know what the rest of the meal would have brought.
Great food ! But dirty dish when served and bathroom and restaurant floor looks never been mop or swept! Great food and waitress. But cleanse sucked. Yes would eat again. But need to clean place up!
First time I've been to Chili's.My oldest daughter loves it so I decided to try it .The services was good even though it was a busy night .Server was very attentive. The prices were good ,they gave you alot of food .The food was good but a little spicy for me (62) my middle daughter didn't think it was spicy at all .We had a great experience at Chili's and would go back again.
By a long way this was the worst restaurant experience I have ever had. Ordered curbside. Went inside to check on my late food and the first employee didn’t seem to care and thought it would be a better idea to joke around with me telling me the food would be 45 more minutes. When I asked why she said “just F-ing with you. Trying to have some fun. Not in the mood?” After getting the actual update that it was almost ready I waited ten more minutes before coming back in to find the food had been sitting on the pick up rack getting cold and not brought out. After asking a second employee for a refund she stands at the door yelling for a manager to “come talk to a guy. He wants a refund because his food took too long.” The manager who came out was the closest to helpful. He took our name and number and told me he would refund our bill. After which he disappeared for another ten minutes while I waited just for a confirmation of the refund. Eventually I left which I’m sure is what they were hoping for. I would think management/corporate would be interested to correct such awful service but even after contacting them I haven’t heard back so I assume they don’t care.I give businesses a LOT of grace right now with all the issues they are having(especially restaurants) but this was just impressively bad.
Saturday 3-5. Your opening bartender is amazing. Your evening bartender was horrible. Acted a fool the entire night like she couldn’t handle a crowd and blamed it on the day shift bartender. She left her completely set up and I watched it all. I’m from out of town and not even a regular. Evening bartender was 20 minutes late for her shift to begin with. Never come here on a Saturday evening.
This place is hard to beat when you order from the 2fer menus. Food was hot and tasty, wait staff was pretty attentive, and the price is right. We usually get the skillet cookie sundae and 4 spoons. It's marvelous.
We had a long wait for food and the manager reduced our bill by 75% and gave us four free desserts! Really great service. We’ll be back.
In 10 years of coming to Chilis I have never seen a manager work so damn hard. Nikki was a pleasure to meet and is naturally gifted in this industry. Her staff was overwhelmed and she remained calm and took every punch Her server needed help so she bussed tables and took drink orders or brought chips to help her out along with running food to all tables The girl at the front was crying so she took over and greeted people and made sure people felt welcomed The bartender looked like he was having a bad day so she stepped behind the bar and made drinks washed beer glasses and made sure people were taken care of. She did it all while maintaining the stressful atmosphere you could feel and i know we arent the only ones that witnessed this today. This was absolutely refreshing to see and I wish restaurants had more people like her. Just to maintain composure like she did was inspiring enough to probably every table around me that felt the tension we did because it was so busy. She even made time to make sure we were acknowledged and asked us if we needed anything in the middle of helping everyone else. You can't get any better than her in a restaurant. She made us feel worth a million dollars just by witnessing her and getting cared about by her in a time where most are rude and have a lack of hospitality.