My boyfriend and I went into the shop at 10:40pm when the shop closes at midnight. When we got there, it was decently busy with people, but all people who already ordered and paid and who were just waiting. We only needed to pay for a package of 4 ice cream sandwiches, so we thought it would be quick. We stood at the cash register without being acknowledged at all for 10 minutes. Two workers were even counting cash in the machine and complaining about still having to be there working (again, over an hour before closing time). One of them finally looked at us just to ask us to let him check out the people behind us for some reason. After he let them pay, instead of helping us, he went back to doing random things and complaining. I had to send my boyfriend to get a new pack at this point because the original one had started to melt. Then, another worker asked for the next customer and completely ignored us again. At this point, over 15 minutes just standing in the shop and being ignored by everyone, my boyfriend asked "can we pay for this here?". The same worker said "yes" while being annoyed and took my card to pay. He never said thank you, and just said "you're good". I asked if the receipt printed and he rudely asked if I wanted one, to which I said yes. He huffed and ran to another machine to print it out.Overall, it was supposed to be a quick trip just to pay for prepackaged dessert, and ended up being an extremely upsetting 20 minute rude interaction. 1000% not worth it at all.
Staff and Customer Service was 100% satisfactory .This location seems to have lost its class very untidy place no chairs but just very dirty floors and dusty. Whoever is the owner needs to definitely! Clean this store .Coldstone in General is a very Classy Ice cream Franchise . The flavors never disappoint.I am Surprised How the Customers have not complained this place being so unclean. It truly takes away from the ice cream .
I had the worst experience ever yesterday night at this place, not only the staff was rude I also felt that they were least interested in working, I just feel the management should have a look at this issues and maybe try to train their staff a little better.
The best ice cream ever ?
All I have to say is that cold stone has some legit ice cream. I don't have a big sweat tooth but when I want ice cream I always go for a little bit of cookies and cream. Best cookies & cream ice cream ive ever had ?
Ok. As many servers as customers but took 15 minutes in line. Enough parking, very visible, good location, good product ? ? ?
Can it get any better !I don’t think so
Cold Stone is Always Awesome! Just slow service at this locations
They don't make it good it was all melted
We order from here frequently. Extras and add ons for online orders that we pay extra for are ignored every single time…I don’t want to leave a 1 star rating and try to hurt someone else’s business so I left 4 stars but please talk to your night shift employees and ask them to read all of the instructions on online orders. Thank you.