Starbucks

549 Troy Schenectady Rd, Latham - 12110
122 reviews
Coffee Shops Coffee & Tea Coffee
(518) 783-0568

I tend to be very forgiving but this was my fourth or fifth bad experience at this location. However, this was the first time a worker was rude. I don't think anyone is paying $4.29 for an Arnold Palmer - they're paying for the experi nice!The barista who took my order today was condescending even going so far to tell me that "for future reference, that drink is always unsweetened." I've ordered the same thing for 10 years, and it has always had liquid cane sugar on the tag if I didn't specify unsweetened. That includes the one I got from the same location 2 weeks ago.

Came in when it was INSANLEY busy. Marisol (probably spelled that completely wrong sorry) was AMAZING. She was juggling 70 things at once with a smile on her face. I had a short wait inside and one of her coworkers cashed me out bc she had to beautifully and graciously deal with what I can only imagine was an accidentally messed up order from earlier that called in. She then came to me when I was waiting for my coffees and apologized for my wait while still doing a million things. She is INCREDIBLE and made my rough morning turn around immediately. So so so impressed.

Not a great parking lot. You will get blocked in by the wrapped drive thru. This location often closes due to staffing issues consistently so good luck trying to get coffee at all.

They all need to learn how to fill the cup at this location. Paying pretty much $6 for 3/4 cups.

The worse Starbucks I ever been to in my life. They have no clue how to make their drinks. Also, the sweet cream tasted expired, my espresso was watered down, and the “warm” pumpkin loaf was cold and tasted expired as well. No effort or care

I have not had a tasty made with perfection caramel ribbon crunch Frappuccino in a very long time. Yesterday I stop there for a pick me up. Whoever made my drink yesterday blessed my day. It was so good, took me back to the very first time I had it. So far every time I get a drink there it’s been pretty awesome.

One thing I like about this Starbucks is that it's fully staffed. They don't have a skeleton crew like you see at some Starbucks, but they are always busy. The drive-thru is usually backed up 5 cars and the indoor area is packed with people. If you're worried about covid, this might be a concern since the tables are right next to the line to the register and, obviously, noone is required to wear a mask while eating. It's impressively fast service though, considering how busy they are.

Very busy location, but they never lose their cool and create smiles. I will always come back, and it’s so worth the wait time over time

So good! Very helpful staff informed us on what hot decaf teas they had available since match & chai are listed but are totally cafinated and they had both cake pops in stock which was a great treat as well!

I go here almost every morning for coffee (and sometimes breakfast). I wish I could remember the Barista's name. I have hearing loss and in this pandemic, lip reading is very difficult. I had a hard time hearing her. She either read my "hearing impaired" mask or picked up quickly that I am hard of hearing. She signed something that I realized later was "name". (I never learned sign language) To my barista this morning, thank you! I can't tell you how much I appreciate it! ☺️