Super nice staff and fun family environment.
Not that anything is going to change or is it first time, this place has lost its credibility. Very very poor management with little to no concern for clients. A simple cheese pizza takes over an hour and if you ask someone to check on your order they never come back to reply. No front desk staff for several minutes. I am probably not going to come back and others can decide on their own.
Best Chuck E Cheese I’ve been to with my family. We’ve been to many Chuck E Cheeses in different states and this one is by far the best one! It’s clean and well maintained. The pizza was delicious and the salad bar was well kept. It’s the first time we try the salad bar as the other places we’re not very appetizing. Staff is friendly, courteous and constantly sanitizing(covid) and checking that the games/rides are clean and working. It’s the first Chuck E Cheese where I see all the Alley Rollers working and all have the same amount of balls in each alley. It was definitely worth the 2.5 hours drive for my kids to have fun there.
I've never been before and this was the first time I took the kids. The staff that was behind the counter were friendly and explained how everything worked. The kids loved it and had a blast. We spent a good amount of money which I expected but I didn't expect to spend such a high amount. There were two things that were odd. One being the TVs playing a countdown to when Chuck E Cheese was coming out but it was only on the program and not in the restaurant. The kids kept asking if he was coming. Also there was a change in staff after we initially came in and the new staff members were listening to earbuds and watching their phones. Also there was a girl in the back on the floor and she was cleaning tables but after awhile she was just laying on the floor listening to her earbuds. She stayed there for over an hour. After you enter the front there isn't much reason to talk to the staff but laying on the floor? The kids had fun and asked to go back.
Took the kids here for a birthday party. The woman who was supposed to take care of the party was nowhere to be seen most of the party, even after being told that she was being waited for. When she finally showed up to bring the cups for everybody everyone had already eaten their pizza and moved on. Many of the games were broken which led to several upset kids which is frustrating for any parent. Then we were waiting in line to get our prizes, and nobody was there to help us. There were clearly two girls that weren't doing anything but they were socializing in the back room and laughing. We waited in line for 15 minutes before the girl in the right lane said she would help us and another impatient customer from the right lane rushed in front of us and she helped them instead. I was so incredibly frustrated. My KIDS were so incredibly frustrated. I teach them about patience and being polite and I've never had an issue with them being impatient but even they had enough. It absolutely ruined their first time here in years. I'll stick to Billy beez in the future.
Very clean nice staff. Great pizza
My fiancée and I took our kids to a birthday party here. It was a lot of fun! Kids got two hours of unlimited games and the pizza and wings were pretty good too! Friendly staff. Would definitely recommend!
Great atmosphere and price for a birthday party! Not only kids have a blast here. Staff is amazing!!
The place was busy, but the staff handled everything effectively. They were very attentive, very welcoming, and the kids had a great time. I must say that I was happily surprised with the pizza, as it was very delicious, especially the pepperoni slices. The crust was perfectly crispy, nice amount of cheese, and it had a nice garlicky taste as well.
Need to step up their game for the price it costs to come play there! Quality of food has gone down, yet the price has gone up! Game machines are often out of order but still eat up those points. Always the LONGEST wait at the prize counter, they truly need to figure out a new system for that. Staff could also smile more and be a lil more engaging/ attentive to people.