Very poor customer service over the phone. Needed to place a large order in advance and Moan(person I spoke too) said, payments has to be made over the phone...Who is willingly giving their card information over the phone and why must I trust you with my card information? It gets worse... After explaining my comfortably with this process, she proceeded by saying "well i don't know what to tell you" rudely. No other suggestions such as paying online (which their website isn't secure) or coming in to order and paying in person (you're welcome). Overall it was a bad experience over the phone. They are much better places within the neighborhood and elsewhere that serves better tasting food and treat you with respect. I will no longer be spending my hard earned money especially in this day and age where cyber threat is at its highest at an unsecured place like this and for poor customer service. I hope this review helps not only customers but Hillview Sybills as well.
Love this place great food and people first time ⏲️ ?Keep up the good work
Price was great and so delicious dishes, great customer service!
The service gets a 5-star rating but the quality and taste of the food is inconsistent. However, it is usually generally good. One of my favorite things is dhal puri and fish cake with sour and pepper sauce. I recently went in on a Saturday morning around 8:30 and got the dhal puri made to order! It was so hot and yummy! I love their pone but sometimes it’s super brown and then other times very pale. Recently had their chicken curry which was superb. The tripe and chicken cook-up rice left much to be desired. The provision and dumpling soup was also bland and kind of sweet due to the ripe plantains. Love their egg ball, cassava ball, fishcake and beef patties!
I'm only giving 1 star because of its name. I usually go to the liberty ave location but I not want to wait on a long line. When I got there, it was empty. I ordered 55 dollars worth of food. My card declined because I had to authorize this purchase. Regular bank card situations. The lady at the counter was telling me she wasn't going to keep letting me insert my card and that she had to close (it was 8:30pm and they close at 9). All the staff was telling me I was broke and wouldn't let me pay for the food. A couple minutes later the card went through because it was approved and they had attitudes. I'm not understanding how you treat customers like that. My feelings are hurt and I feel disrespected. At the end of the day, the customers always right.
I had mede a mistake and ordered at the wrong place through the App, however once I reached the correct Sybil's the staff there on Hillside was more than professional, they were kind, helpful, and courteous...I just might switch to them for that reason alone because the other location was Not That!!!
Overpriced everything ! they give you a little bit of pepper water for pepper sauce. Shameful for a Guyanese brand !
So many different varieties of tasty food and pleasant customer service!
A staple of good West Indian food. Large selection and has a high standard they uphold when it comes to flavor.
Placed an order online, payment was taken, but when we went to pick up the order the restaurant was closed. We drove an hour away from Long Island and was highly disappointed with the lack of service. There were multiple customers outside. Multiple attempts were made to contact the restaurant, but no one picked up the phone. DO NOT WASTE YOUR TIME OR MONEY!!!