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Honestly before this week I would’ve given this a full five stars. This was my new favorite place: the burgers, the fries, everything is amazing. But the last two times I ordered (within a week of each other), I placed the order via the app ahead of time. Waited for the order to be confirmed. Got to the restaurant with some extra time cushioning built in. Both times, was told my order would be out “shortly”. Both times, I was told 10 - 15 minutes later their ordering system went “down” and they’d need to make the entire order. This is close to where I work, but it takes me further away from home before I drive back after an eight hour day. It usually takes like 30 - 45 minutes to get home from here, so both times, I’ve been left sitting and waiting for a prolonged period of time, knowing I had a long drive to get home.Today, I saw one of the server girls up front dig through the trash to find my order. Literally. The paper she had was completely crumpled.Don’t get me wrong, at the end of the day they gave me my (nonalcoholic) drinks for free, but I -really- had to vocalize how displeased I was with the whole situation, got no apology from the manager, and there’s just no way to get that time back.The food really is amazing, and completely worth it. This whole ordeal just left me feeling really conflicted, because what’s the point of amazing food when it’s keeping me from seeing the person I want to share it with after a long day?
Went on Easter. There are great burger meat choices, a variety of meats that are fairly uncommon, as well as a large variety of plant based options. My partner got the boar burger and a got the lamb. Although the lamb was not my favorite as I think it wasn't meant to be in burger form, maybe it would be really good to someone else. The boar burger was fantastic. The fried pickles are spicy and also quite good. They had $5 margaritas when I went and mine was decently strong. My friends all loved their beef burgers. On top of all their burger and plant meat options, they had great preset options for toppings that had specialty pairs with their burgers! Overall the food was delicious, the options are excellent, and provided for a good dining experience. At the end we had the option to pay with a QR code which was very convenient. (Extra note, be ready to be messy while you eat your meal!)
Food was great but the service....good lord...so the food would be 4 stars but service 1 star. While my stay, about 40 mins, I seen 5 people walk from their tables to ask for napkins and 2 people asking for a refill. When my food was served, no utensils or napkins, even my area wasnt even wiped down, still had someone soda/beer spillage. I had to ask for napkins as well half way through my Yummy burger. And ask for 2 refills as well. I tried to make it obvious n moved my glass for them, 4 girls behind the bar, which only needs one really but not one asked or even inquired how my meal was until I asked for the check. =/ again, food was great but Service was Zero.
forgot to take a picture of the burger… but it’s delicious and the fries are tasty.Never had a bad experience. I always ordered for pick up when I worked close by! So sad I don’t anymore :(
Simply awesome food...absolutely wonderful hospitality and service...must go place for family...plenty of parking
Skip a regular burger and go out on a limb; get yourself some amazing exotic meats.
Burgers are high quality and fries taste fresh. I wish the server was a bit friendlier and the chairs were a little more comfortable though. One of our burgers was wrong but we didn’t complain because let’s face it you can take off the items you don’t like. The prices aren’t too bad for an organic restaurant and exactly what I would expect to pay. I was a little upset because it was either an owner or manager that was speeding in the parking lot to park at the front door and I was crossing with a handicapped person at the time. Doesn’t look good ? sorry.
Great burgers, awesome fries and tasty wings!
Great restaurant. The food was amazing, I really enjoyed it. The service was tremendous, and the wait time to be seated wasn’t that bad, in fact, we were seated right away. The wait time for our food wasn’t terrible either; probably like 15 minutes. Theres always parking available, theres a huge parking lot, so no worries there.The store didn’t require masks or a vaccination card to enter, at least no one asked us for those.I have to say though, I prefer the food from Burger Village’s Astoria branch. Their burgers are slightly better.