What a disappointment. I’ve eaten here so many times and never had a bad experience until last night. The service is probably the worst I’ve received and the food made me sick. My husband and I went for dinner, we order appetizers and dinner, I ordered pollo rostisado and my husband order arroz con pollo. After a little over half hour of sitting there the rude waiter decided to let me know they didn’t have rotisserie chicken and my options were either steak or grilled chicken. I didn’t want either, so I asked If I could have pollo a la braza, the server stated that the chicken would take half hour to cook and that my husbands food was ready. So I told him that I’d just stick to the appetizer. My husband felt awful since we deliberately went there to have dinner because I really wanted their rotisserie chicken so he asked the waiter for the manager and the waiter ignored him. After a while the waiter came back and said that the manager was out in Home Depot ? … so the waiter half apologized and said that all the rotisserie chicken had been sold to Uber eats orders, since they were placed as the same time as my order, which is fine, I understand, but to not tell me until my husbands food was ready is what I find unacceptable. I asked if I could have the pollo a la braza but to bring a fresh plate of food for my husband at the same time since it was their mistake. He said it was fine, I specifically asked for a thigh and leg and the man came back with the saddest chicken breast ever, it was swimming in a pool of water and it was undercooked, the rice was undercooked and the fries tasted as it they had gone bad, I had a few bites to not make my husband feel bad, but I could barely touch it because I was scared I’d get sick. I was ready to let it go but my husband felt we should let the manager know since the server did nothing to handle the situation, he barely apologized, didn’t offer to take the meal off the bill or even a small discount, didn’t offer to bring both of our meals at the same time, nothing. On our way out, as we paid, we asked again for the manager, the lady said the manager wasn’t there but they had a supervisor Jennifer. As they called Jennifer and told her what happened, she hid and didn’t come out, as if we didn’t see her lol. I was so over it and I just wanted to leave. I understand every restaurant has a bad day every so often, but it’s the way things are handled. I’ve had bad experiences at other restaurants but based on the managers behavior I’ve happily gone back. Unfortunately this was not the case this time, the food left my stomach feeling upset and the treatment from staff left me more disgusted than the food itself. If the owner happens to read this, please give your staff a hospitality crash course and teach them how to handle problems even when conveniently all your managers are out.
Went for Sunday lunch around 1pm and it wasn't busy but service was slow (although kind) and plates that were put on table for appetizers were not washed at all to the point that there was still salad on them from previous diners.Not the end of the world though, mistakes happen.Food was very good and have had many positive experiences here in the past. Will definitely be here again in the future (although not anytime soon) and hope to have a better experience.
Delicious food and good service
I love all the food ... the people who serve you are very friendly ... I recommend it (Original) Me encanta todo la comida..las personas k te atienden muy hamables..lo recomiendo
For myself, it beats all of the others Pollos Mario! Definitely will be coming back for more taste of good food.
For myself, it beats all of the others pollos Mario! Definitely will be coming back for more taste of good food.
Great service. And food is excellent
My co workers and I came last night as recommended by one of my other co workers. To start off the great the night, the gentleman working the parking lot area was the most funny and entertaining as he pointed to where we can safely park the car in order to go into the restaurant. He was hilarious. Our waitress was the sweetest, most partient and courteous. I was running an hour late, and they still sat the rest of the group where they ordered drinks and appetizers until I arrived. She was extremely attentive throughout our entire dinner. The food was delicious, and our waitress assisted us with tweeking a few things with our orders. Great evening overall and definately recommend.
Love this place! Always a great meal and even have leftovers. Planning our next visit soon.
Very good food. Great service, a little crowded