You know it, you love it! Tim Hortons. I only wish they'd open up in Chesapeake Va so I could get that delicious coffee and Timbuts!
Usually out of so many items. Plus they are so short staffed it is a nightmare. Go somewhere and eat something decent
I try to only go to this Tim Hortons. I am someone with allergies and that comes with many worries so I always ask them not to stir my coffee and serve my Splenda on the side. Not only do they do it right but they don’t make me feel annoying. They have always treated me with so much kindness and even draw smiley faces and stars on my coffee! They go the extra mile and I appreciate them every day for it! They do it right here. Kind humans are my favorite!
I placed an order early in the morning on the app. When I went to pick it up they didn’t have most of what I ordered and refused to give me a refund. They said I had to go through the app, the app said I had to get a refund from the store. I emailed still waiting for a response. If you choose to order from here go in person don’t use the app.
I ordered on doordash, one large hazelnut iced coffee and one large caramel iced latte. I got the drinks and they were absolutely disgusting and in the latte there were dark brown pieces that didn’t look like coffee grounds. They also didn’t mix up our coffees at all and they tasted horrible. The most disgusting coffees I’ve ever gotten at a Tim Hortons. I went to this location to ask to exchange them or have them fix them and it seemed like a big issue to the one middle-age lady that was working there. She accused me of not ordering a latte because the cup that it came in was the size of a large iced coffee. I explained to her that that’s what I ordered and that’s what I received . She subtly accused me of lying about it and said we will give it to you this time but next time no. She also said the only thing that was wrong with my hazelnut iced coffee was that it wasn’t mixed up. That wasn’t the only problem, I don’t know how to explain it other than it tasted not even like coffee and disgusting. This wasn’t the location that I ordered the coffees from so I had no problem with them but after that I will not be going back there during the evening shift. The overnight girl that works there is my favorite and she makes my coffees amazing. The lady I had a problem with was also rude to the other staff working there and when I was pulling out she had her hand down the back of her pants. If you can’t resolve a customers problem without attitude or be nice to people maybe this type of job is not suitable for you. You can find a different job if this is how you behave to people.
Quick stop for coffee. Friendly employees, quick service, storefront was descent. Icy walking in from outside to the first step in the door... Multiple people did it. Would return.
At drive I asked for a cinnamon raisin bagel; just plain, as it is. This is what I got. Training needed to repeat order back to customer and improve listening skills. Accuracy is more important than speed !!’n
Every time i go in I have to wait 15 minutes or longer at the counter for someone to serve me even tho the drive thru is empty, the workers talk and bull around while you stand there and what's worse is they see and know your there, i was in there moments ago and they had to people waiting longer than 15 minutes and then suddenly they lost there order and 8 minutes went by and when they got there order it was just to plan coffees, I walked 3 and a half blocks in the snow just to get a plan coffee and had to wait nearly 20 minutes even tho they were bearly busy and then they made me leave because I forgot my mask in my car, my face was covered with a scarf but since it wasn't an official mask they told me to go get my car or a mask, i told them it wasOver 3 blocks away and she said not our problem, this Tim Horton's has permanently lost my business
They always give the dogs a nice treat. Love that. Fast service.
The staff is friendly for the most part. I normally have to wait 15 to 20 minutes in line for my coffee always to be made wrong. I normally always get a 4 cream 3 sugar in my coffee. I always have to ask for more cream. I never have this problem at any other store. At this store, even asking for 6 cream and three sugar is too hot. This used to be a great location for coffee. I do not recommend going to this location.