John & Mary's Hamburg

40 Buffalo St, Hamburg - 14075
144 reviews
Pizza
(716) 648-4750

I am really disappointed. I ordered from here for me and my family. When I got home the letuce in my wrap was slimey and rotten. I called to let them know and the manager was to busy giving me a snarky additude and hanging up, for me even to get to the other missing items from my order or process a refund. After going here for years the quality has definitely declined.

Chicken finger sub was amazing with fresh onion, lettuce and tomato. Large portions…friendly service…could be a tad cleaner though

Made an online order on 4-2-22. Ordered hot wings. Got plain wings and raw dough on the pizza. Called to complain and manager Shawna was the rudest person ever. No "sorry", no offer to fix anything. Just rudeness. So I brought the food back. She looked at it and just said "there's sauce" but remade my food anyway. I could clearly hear her swearing at the staff. Pure unprofessional behavior and poor management. She soured me on my usual spot. Time to get pizza from one of the many other options. Never going back until there is a manager change.

Wings were over cooked and super greasy and with rotting carrots on the side. Everytime we order here i have the same experience. Only reason why i go back is cause my daughter enjoys there crummy kraft mac and cheese.

Worst sub I have ever had. Makes subway look like a superbowl champion. Never eat there again.

Always a good spot! Pizza was great! Nice place to take the whole fam.

This place is Horrible !!on Service !!!waited over an hour for 5 chicken fingers and a turkey sub, I went up after 30 mins they said 5 more minutes. I went back at 55 minutes they said 5 more minuets.. Finally after one hour and twenty minutes we got our food... Dont bother if you got things to do.. ????

Horrible experience tonight. Unfortunately the manager on duty was belligerent and non accommodating. Placed a delivery order at 6:04. It arrived at 7:45. We understand it gets busy, however ALL of the food arrived cold/room temperature. When this was brought up, via a phone call, manager was confrontational and was rude. I simply said food was cold and was told “ I highly doubt it”. I was respectful and yet she was not. Will not be either ordering again or recommending to anyone soon. Hope it’s worth it for them. Was so looking forward to a great meal, as we’ve ordered from there before. Sadly, no more. I hope the manager is happy that she stood her ground. Food is still cold.

This place has been around forever and still has the best sausage sub around. But my favorite is the fried bologna. Love what you have done to the dining room too. The fence around the parking lot really ties the place together does it not? Keep up the good work.

Worst subs ever. Years ago this was place but not anymore. The subs rolls were thin and stale, the toppings wilted, the chicken fingers were grisly and my ham with cheese inedible. Don’t waste your time or money here.