Picked up a cake clearly priced at $11.99 they charged me $26.99 for the cake! I brought it to the manager’s attention and she said “oh it’s priced wrong” took the cake in the back and changed the price! Not my fault that they priced it wrong and knew about it and never fixed it!I appreciate the automated response to my review however all the response is telling me is to contact someone the way I already have! So maybe someone should actually DO something rather than give me the run around! I have submitted a review, contacted the manager (with NO response) and contacted corporate! The next step is to report this location to the state and county offices! Worst customer service I have ever dealt with as far as managers go! Who takes someone’s purchase and runs in the back with it to change the price and refuses to talk to their customer? This is the worst Dairy Queen ever and sorry to tell you but it ruins it for all Dairy Queen’s for me!
Love DQ! Quantities could be bigger but happy we have a DQ in village of Hamburg. Cakes are good and ice cream is yummy. Taste of summer
Great ice cream treats! Have limited food, it’s good.
We've visited a number of times and always enjoy the pleasantness of the staff. Courteous, even over the phone.Good product variety and quality.
Been coming to this location for over 30 years. The food quality has always been consistent. But wish the customer service was. Every year the employees are different. Some friendly and others aren’t in the slightest. I go to this location more for nostalgia more than anything else.
My first time going and it was a great experience.
Very nice staff. Sadly seating options are a few booths inside or some seats that are literally in the middle of all the traffic in the parking lot. Still, good service and it is a DQ, you know what you're getting.
You cannot get Reese's peanut butter cups on your sundae, for any price. Seems like a pretty dumb rule. ? They have a rewards program but if you don't download the app, sign up and scan all before they put your payment through, they won't give you the points ?
We took our daughter and grandchildren out and had a wonderful time. The staff is great
Have been coming here since a was a little kid, always great staff and timely service.