When my husband and I arrived around 4:30pm it was closed. We checked the hours online and it said it was open at 4pm so we called the store and they said they opened at 5pm. No problem!! However when we went back at 5pm the place was filthy!!! Like if it had not been clean in a few day or the night prior. The machines were a mess!! The garbage was overflowing and the floors look like they have not been swept or mop for days. We asked to speak with a manger but there was only one employee there who I’m assuming didn’t care cause when we told her she just stared at us and said it did nothing. This is really unacceptable at a work place that is serving something edible. I don’t think I’d ever go back there after that. And I don’t recommend anyone else to go there. 16 Handles you gotta do better, smh.
Needs TLC. Not very clean and the staff is so unfriendly
Absolutely horrible! Went in there, it was dirty and hardly any of the yogurts worked. Instead of cleaning the young man behind the counter was texting. After getting whatever yogurt that was left I asked for a bag (having four) I was told “sorry, we don’t have any.” I would not recommend this place to ANYONE. Very disappointing.
Clean good service but not many flavors available
They gotta do something about the cockroaches
Me and my family drove 25 minutes from our hotel just to go to this place and it said online that it was closing at 11. We got there at 10:10 and the girl that was on duty (the night of August 14th) was inside chatting with her 2 friends and the door was locked. We told her that online it said that it was closing at 11 and she was extremely rude to us and made us leave. (Additionally, me and my sister came here yesterday at 10:30 and the place was of course open, so the girl closed at least an hour before she was supposed to and was extremely mean). Would not recommend.
Why does this store open at 2 and sometimes 5? That is ridiculous! The other 16 handles open much earlier. Very disappointed! That is annoying. Ever since they have been under new ownership it has gone down hill completely. The yogurt still tastes the same. They don’t have many toppings anymore. Also no fruit just out. I had to ask which is fine but he had to first chop it up and all and he just gave it to me as holes which is weird. Usually it’s sliced thin. Also the prices are a rip off and it doesn’t add up. I spent $20 for 2 mediums with no toppings for one and like 3 strawberries on mine. I can go to the one in rvc for the same amount for like $5 or $6. My last visit I couldn’t get peanut butter from the machine because it was in pints only. That made no sense.. Also limited on flavors and a lot of machines don’t work. it’s also very dark inside it looks like it’s always close and no one is ever in there I feel like. the positive side is the man was nice and I guess it was pretty clean in there.
All the flavors were soupy. To be fair, it was hot out. But, also to be fair, that's when people want cool stuff like ice cream and frozen yogurt - not soup. Place was clean and plenty of toppings. Service was one person, but she was friendly.
No fudge. No whip cream. Lack of flavors. And to top it off, they asked me if I need a spoon to eat the ice cream. ?
This used to be the best place to get froyo. I literally went here on a weekly basis. Ever since the new management, it's terrible. I regret spending my money here. The yogurt tasted horrible, half the machines didn't work, and it was melted before we even walked out of the door. I definitely won't be back.