This hotel is disgusting and dirty. Stayed for one night in the Marina view room. Our sheets had hair in it, probably from the last guests that stayed there. I made them come to the room and change all the bedding. The housekeeping staff left for the day and the front desk guy offered to do it. He was actually so very sweet. Bed was so uncomfortable, sunken in the middle! We kept rolling into eachother during the night. Floors etc were dirty and I mean DIRTY! My husband stepped on the damp shower mat from the shower earlier and it was black from his feet, sooooo gross!
Was supposed to stay in the jacuzzi suite and got a phone call on the day that I was supposed to check in saying that the room wasn’t in working order. We booked for that room, so we didn’t want another room. I was told that I wold be refunded. Almost two weeks later and there’s still no refund. I’ve been communicating with the manager Sunny and I swear I’ve never had worse service for a place that I didn’t get a chance to stay at. Absolutely horrible
Filthy!!! Disgusting rooms! Some type pink stains on the counter tops and walls, brown sludge in the shower, broken sink handle, fecal matter? On the tile wall in the bathroom, broken lamp fixtures and and illegal and fire hazard of a cord for the heater/ac unit. Management could use a class in customer service and cleaning…so disappointing!
This hotel is very nice and inexpensive. The management/manager,is a very down to earth descent guy. The rooms are comfortable/clean and descent. As many places,the hotel/management have no control over sometimes renting rooms to jerky people! Other than that, this place comparatively speaking,is one of the best places to stay within the whole stretch from West to East,I've seen! From Valley Stream to Bayshore, my choice would definitely be The Freeport Inn!
Our “deluxe” room was anything but! Dirt, sludge, unidentifiable stains, dead bugs, hair that wasn’t mine and broken sink & lamp! This was supposed to be a romantic getaway but with the horrible conditions it was anything but that. We didn’t want to touch anything due to the level of gross! Management was rude and everyone online said they refused to give them back their money so we opted to stay.
we spent two nights there, not one good nights rest and no breakfast as advertised. Some outlets in the room didn't work, no closet, no safe, no microwave, no toilet paper holder, the light in the bathroom mirror was so dark it was unusable and the first night we had to deal with loud music on both sides of us all night! After complaining to management they wanted to give us a room in the same area, when we refused they reluctantly gave us another room upstairs. The second night didn't get much better. First, the stairs leading up were so unstable we thought they were going to collapse and just like the other room, outlets didn't work, no paper holder etc., plus the faucet had no handle. On top of that management tried to enter our room at 1am. broke our sleep and scared the daylights out of us...we never got back to sleep. Worst place we ever stayed. THIS PLACE IS BEYOND HORRIBLE, ITS DANDEROUS
Room was 140 extend for the second night had to pay 199 for the same room . No room service only when you leave. Only continental break that’s not available at 11:30 am. Front desk locked at 12 am can get an customer service . On top of everything Woke to the service worker blasting Spanish music! For this price stay at another hotel
The heat does not work they cleaned the room in the morning and by six o'clock pm my room door was still wide open mind you it's dark outside
Fantastic hotel! Nice &clean & quiet. Just what you look for in a hotel. Rooms aren't bad at all. The bathroom/shower,clean and working really well! Plenty of heat and hot water. Mattress is like sleeping on air! Very comfortable, and very new! Comparatively speaking,this is the best hotel I've stayed at in this area. Plenty of menu's to order in,and the food is actually good! Also,Plenty of parking spaces available! Sizeable parking lot. Lastly, the price is reasonable.
I have been staying here about 3 times this year so far . Staff is so friendly and welcoming. I ask for a later check out and it is never a problem. Rooms are very clean , comfy it is perfect for a getaway . Thank you so much see you soon again !