You go over there and then you hang out a little bit after hours to go for a walk and you get a parking ticket so it makes no sense
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Went there for a wedding reception. Several times (3!) I was served a drink in filthy glasses. Everything from greasy to covered in lipstick. No way they were washed at all.Someone broke a glass. Even after I informed the waitstaff it wasn't cleaned up until after the end of the event.Do your event elsewhere.
Always very nice. Service was slow- not being mean- coffee and dessert didn't come out until the evening was over!! Maybe short-staffed?? The staff were nice-again, not being mean, but last year it was better.
We went to the Carltun on Sunday, May 8, 2022 for Mother’s Day buffet. It was horrible, food was cold, dry turkey, meat, cold vegetables, salad was wilted, nothing was presented or served correctly. The servers did not know how to cut meat or serve correctly, and they were eating and drinking! We have eaten at the Palm Court and always liked it. This was a terrible meal and we will never eat there again. The price was $90.00 with tax and gratuity for each person, it was not worth $10.00!!!!!
A disgusting excuse of an establishment. Canceled my best friends wedding 6 months prior to her day, leaving her to re plan her whole wedding and find a new venue. This venue should be ashamed and embarrassed when it comes to how they do business.
Went for Mother’s Day brunch. It was so disappointing from the food to the service. I understand now why they require you to prepay and add the tip and tax. The staff would have had minimal tip. The food was cold, some of the desserts were still frozen. When it was served the girl served it from the serving dish to her hand to the plate. Even though she had gloves on…come on. Honestly, not knocking McDonald’s, but would have been a better alternative. So much more to say… but you get the picture. Save your money!!
Easter Brunch 2022Overall, a very disappointing experience combined with a questionable billing practice.For starters, my credit card was billed for the meal in its entirety BEFORE the actual event. A non-refundable deposit would be understandable given the cost for preparation of a buffet but charging for everything before it happens seems somewhat unethical and almost like a cash-grab. Included with the charge was a 20% Service Charge - while I would normally have no issues tipping this amount, paying it beforehand guarantees the server a good tip regardless of the service they provide, thus there is no motivation to do a good job. As predicted, our service was less than acceptable due mainly to the lack of servers in the room - approximately 2 servers for over 50 diners. Our used plates accumulated significantly before they were taken away, water glasses were not refilled unless we asked (and located) our server and overall attention was absent - again, this is more due to the lack of servers.The actual food provided for the brunch was acceptable so credit is deserved here. Tea options included only two types - green tea and jasmine. While these are healthy options, one would think that there would and should be more than just these two.Outside of the religious significance to the Easter holiday, gathering with family and friends should make for memorable times. Unfortunately, this venue and service took that opportunity away from us this past Easter.
Every event we do here is a great time. The historic Carlton has a unique atmosphere. All the food we have tried here has been fantastic. Their team is easy to work with and very friendly.
Went here for dinner with my grandparents. Our first impression was that it was ice cold and because we were the only guests at the time my grandmother asked if the ac could be turned down just a little. This was ignored twice. The venue is cute but the service is not good: the maitre d’ did not greet us or speak to us at all, there were no napkins on our table at first, every other table was set. Bread is only available after asking and picking it from the waiter’s basket, salt and pepper we also had to ask for. The menu is quite plain, nothing special or interesting, most of it is basically the same dish and there’s complete lack of vegetarian or vegan options. My grandfathers steak knife was brought half an hour after the dish was served and it was dirty, the waiter also didn’t apologize for bringing it so late.Overall: lousy experience, would unfortunately not recommend at all. We simply expected better service from such a popular place, especially because we were three of only nine guests in the whole dining room.