Placed an order on the slice app and the order never got processed. I attempted to call for a half hour and no one ever picked up. Unfortunately I won't be giving them a second chance.
There are four different fast food businesses at this location and none of them are fast. Just spent 30 minutes waiting for food. Not an apology or explanation. Not a return from me.
All I know is I always order a large cheese pizza. It's a *little* smaller than other places, but for $11, you cannot beat it
horrible
Terrible customer service. They’d rather go back and forth with customers on the phone (as opposed to telling them to hold) with a long line in front of them. Was Just picking up a delivery (I at some point waved my hand and raised my voice slightly to get the gentleman’s attention at the register) and made it explicitly clear to them, yet they chose to ignore me and make me wait while I stood there looking at the order packaged and ready to go on a counter nearby. No problem. I don’t go out my way to tarnish any businesses image in any way. Especially the small guys. But if the owner or anyone who cares is viewing this, the employees/representatives of this store more than earned this poor review.
They can never get order correct.7 times they bring the wrong meal in the last year. Then they make like it's your fault. Don't even try to make good on mistake
Terrible customer service. They’d rather go back and forth with customers on the phone (as opposed to telling them to hold) with a long line in front of them. Was Just picking up a delivery (I at some point waved my hand and raised my voice slightly to get the gentleman’s attention at the register) and made it explicitly clear to them, yet they chose to ignore me and make me wait while I stood there looking at the order packaged and ready to go on a counter nearby. No problem. I don’t go out my way to tarnish any businesses image in any way. Especially the small guys. But if the owner or anyone who cares is viewing this, the employees/representatives of this store more than earned this poor review.
We had spent time at another Venue in Commack and wanted a good local place to eat. Not being shy, we asked some of the Local's and this relatively new location for Lorenzo's kept coming up. They have a more established location in St. James, but in Commack, the location at 314 Commack Road is centrally-located. The Wait Staff here is excellent. The Appetizers looked good on the Menu--with Chicken Fingers, Garlic Knots, among others available. We did not opt for those. We ordered salads--which were very fresh and tasty--Greek Salad and the Gorgonzola Salad (with walnuts, dried cranberries, gorgonzola cheese and balsamic dressing really standing out because of the very even blend of the mix. For the Entrees, we tried the Chicken Scarparello (with sautéed onions peppers and marinated sauce), which was delicious, and Shrimp Scampi over Pasta which I tried a taste of--which I must admit was better than my dish! I have eaten at many Restaurants that came with big reputations but did not deliver good food to the table. This one delivers great food to the table. Not coincident, the price of both Entrees at the time of our visit was $11.95 per plate! Enjoy!