Went here with a group of guests. We all ordered different meals, drinks, and ice creams. Unfortunately, there was a mistake in all three of those categories. We had 1 wrong drink, (which really wasn't an issue), then we had one of the meals totally wrong, then we had a completely different order brought to the table which we did not order. When everything was all sorted out, the food was pretty good tho. It seemed like all the food was more rushed out of the kitchen than carefully made. Then with the ice cream, we had 2 of the orders all with the wrong toppings. Overall, food was great when it was all re-done and right, but there seemed to be a lack of understanding between customer-wait staff-chef.
So I have a love hate relationship with Friendly's. I enjoy the concept and atmosphere with the kids; good vibes but service can be hit or miss.This location was only satisfactory, the service was was mediocre at best and the food was so-so. The ice cream does make up for this a little as it's always great.I think 3 stars is fair based on two visits. The first time was a good experience this time not so much. So I do recommend stopping by but not sure what your experience will be!
LOVE FRIENDLY'swas brought by friends and we've gone back several times. They have great ice cream and milkshakes. Good mozzarella sticks and decent food. Just a fun place for the fam or friendshighly recommend. nice staff and great memories :)
My old favorite is still the same. Good, fast food for the price. Very clean, bright and has a more modern feel than most Friendly's I have been to
So I gave this review a few days after we ate there to see if it would change. My wife and I went there for Linner. We haven’t been there in quite some time and I can’t even think of a valid excuse besides the coof ?. Anyhow what drew us there was there new Cheese Hat Burger and previous fond memories. The place was empty for the most part but there were a few tables being occupied. It took a few minutes to be seated (we were the only ones waiting). We were finally seated and waitress was very nice and to the point with us. We asked questions/suggestions and we had answers. Shortly after we realized She was on the SOLE person running the dining room. She was the maitre’d, waitress and bussing tables at the same time. Considering her circumstances she did well with us as far as getting refills and checking up on us as we went through the courses of our meal. Due to the fact fee haven’t been there in a while as well as being hungry we well full courses. App, Main Course and Dessert.App was their sampler…amazingDinner I got their Cheese Hat Burger which was ON POINT…my wife got a regular ham burgerDessert was Jim Dandy and Brownie Dessert Platter. You can split each one for 2 but we failed to realize that when we ordered.Where things went south…not Friendly’s fault…Manager is a complete waste of space…remember the Waitress being every role inside the dinning room? Out of now here for the first time the entire time we were there…he appeared. Older gentleman…we were waiting for dessert…he came out of no where and told the waitress that 36 looks like a trash dump. Great management…you see a waitress struggling to keep up with tables due to lack of staff and you choose NOT to help. You choose not to sit people…you choose not to bus tables or run food.No excuses on why he couldn’t help her/restaurant flow of food come in and out.Seems like he is there to collect a paycheck and bolster his ego.We will be back of course…just more of an FYIPhoto: Cheese Hat Hamburger…ON POINTICONIC JIM DANDY towering over the Brownie Sundae
Terrible service and attention. I wanted to make delivery and my order was not prepared for exactly 1 hour. There was terrible customer service. The employee dropped the ice cream spoon and did not wash it. Used box to use again and again put in the old box. I told her (which was name nillio or millio like this) you made waste my time because of you don’t work just walk arround. My order should have already been on time at 15. A awful experience. I will never go again. I'll tell everyone how badly you are. Mr. Beans
We literally were standing there with my sister for more than an hour! We went there for pick up our order. And staffs were slow and disrespectful. When we ask how long does it take? then she rudely said you have to wait! Already I have been waiting for an hour… And one more thing, No body can imagine that what I saw at this place. The lady which is working here dropped the spoon and took back it from the floor for use!!!!! One star because 0 stars are not acceptable.
Staff is so nice. extremely child friendly good food fun times excellent ice cream
I'm surprised friendlys still exist but I forgot how good there food was to bad the one close to me was closed and so was the one in Brentwood when I was a kid
We literally were standing there for like 10 minutes an employee acknowledged by making eye Contact five times as soon as another couple walks in instead of acknowledging us or even asking us and letting the other customers know they were here after us he just seated them and completely ignored us once again This is now like the third time that this happened 3 times I understood first two times but this 3rd time was just a joke my family and I just left .