Good burger place. Had to wait 20 minutes because the location is under staffed even though tables were empty. The burgers were good. We got the scorpion gourmet burger and buzzin chicken sandwich. The scorpion burger has a zing to it and was delicious. Highly recommend this if you can handle spicy burgers. The chicken sandwich was good. The buzzin sandwich wasn't as good. The suace on the chicken was made of tobasco. We got beer and lemonade for drinks. The beer selection is good. Service was good and super quick. You pay on the electronic tab at the table which was also quick.
I placed an order online. Had a huge issue because they didn't give the delivery person my complete address and it was an extra 30 minutes late getting to me. When I called they said they can't do anything about it because they contract out to the delivery people. But still I ordered thru their website bot the delivery people. So when I finally got my food it was cold and gross. The burger had so much lettuce and mayo I couldn't eat it. I called and explained again. The manager said she could probably give me a refund but had to ask her other manager. She would call me back the next day. Haven't heard from her and no refund. I will never order from here again. I was on my work break and had 15 minutes to eat it. I will stick to going to the Saratoga location since they have great food and customer service.
some good food.. nice environment
Service was a little slow. But the burger was awesome. My wife said her burger was awesome too. So other then waiting 20 minutes for napkins. And then 20 minutes for the check.
At RR for free birthday burger. It was early so many tables open. We asked for a booth & first was shown booth right by door (it was cold & knew place would start filling up with door opening often) we declined and second booth was right by bathroom & wait stations! Again, place had maybe 3 groups seated, plenty of more appealing options. We finally chose our own seat. No problem for waitress, her same area. Waitress was VERY accommodating as I asked that burgers be served on a plate rather than in a basket (hate getting paper wrapper with a bite of burger) and asked for "extra" malt in my milkshake. She hit malt 3xs & said if too malty, she'd replace it. All requests were met with a smile. She was very personable & checked to see if we wanted more of our sides & to inquire how "extra" my malt was...it was DELICIOUS and I appreciated her concern. Burgers & sides were tasty & consistent. AND no one sang Happy Birthday (not even sure they do that at RR but I'm beyond being sung to in public. Only down side, which I really don't get is why when a place is practically empty, they decide to try to fill their worst tables first. It's like you're penalized for coming in to spend money there early. I'm a rewards RR person & I'll be back. I order the same burger every time & they are always consistent the way a chain should be. Sign up & get a free birthday burger!
My family comes here at least once a month and let me just say we never leave disappointed. Everything is fairly priced and our food always tastes so delicious. The staff is very friendly and stay on top of their tables needs, environment is always clean and accommodating.
Classic burgers, fresh fries and a pleasant bounce back from Covid. The service and food was perfect and I had 4 teenagers who enjoyed themselves! Wish they had more employees so there wouldnt be a wait. But its no fault of the business. I had the guacamole burger and it was right on the money!
We went on a Friday afternoon for lunch. Arrived about 1145 am and we were seated without any wait. When we left there were several parties waiting for tables and people heard of the wait and left, we witnessed 3 parties leaving in a matter of minutes.The food is very good and children's meal portions are a good size. The waitress was very nice and brought 2 baskets of fries for our table (5 people) while waiting for our food. The food arrived promptly and the waitress brought additional fries halfway through our lunch.The only issue was one of our burgers had a hair in it. The waitress promptly took care of it with no questions asked and brought a new meal out. When paying we noticed that she comped the meal without telling us. Most restaurants just apologize and don't do anything to compensate.Overall we were all satisfied and left full.
Ever since covid its impossible no matter what time of day to eat Herr without a 30 to 45 min wait and once we decided to wait there was maybe 5 tables eating in the dining room. When the server finally came over 10 mins after sitting we gave her are whole order w apps and never saw here again.....apps came and 2.mins after that our burgers it was rushed and disappointing food wasn't awful but everything else was horrible we paid in the little computer thing and sat there with all.our trash in front of us b4 we finally decided to run out of there. I don't know what's going on but I have no idea how they stay in business we definitely won't be going back!
Ordered online for a YMCA fundraiser and the food was ready when I arrived and all meals correct (there was a lot of them). It's great that they give back to the community and we will be back!