Went into this location about 3 weeks ago and a group of women were just standing around when the newer employees were working alone. was taken all the orders & maken them Bravo Jess, . I was shocked they had Noone to help her. An as I was waiting for my food I observed, a couple of women laughing about how slow ? she was. I'm in this location alot. This still bothers me. And now last few times I went in, the newer girl was faster than the older women. An my coffee is always good ?
Placed a 15+ dollar order on the app at 3 in the afternoon for pickup at this store . Went to pick it up 10 minutes later and the store was closed. The attendant said they closed a half hour ago. Poorly managed store.
DO NOT RECOMMEND!!! THE WORST TIM HORTONS I HAVE EVER BEEN TO. I went through the drive thru, and had activated two offers on my app prior to ordering, when I scanned my app at the window, they only credited me for one offer. I asked about it, and they said they are busy and can't explain things.Additionally, I requested extra crispy bacon on my breakfast sandwich (which was never an issue at OTHER Tim Hortons locations) but clearly at this location 'raw' is what they call 'crispy.'I also asked for an ice coffee, light ice with syrup (which they charged me for but was not in the cup). I received an ice coffee with a ton of ice and no syrup. I requested to have my receipt, which she said that would be a problem since their system is way behind and I would have to wait for, and to pull up, I waited maybe 4 minutes for my receipt. When she came out, I mentioned to her that my sandwich had virtually raw bacon (as I had now seen it), and I had requested 'extra crispy.' She took the sandwich from me, and I was concerned what they might do with it quite frankly. I followed her in (she did not see me) and I heard her telling the other girl making the sandwiches the issue, and they were saying some pretty nasty things about 'the customer' aka me.... I was on the other side of the counter, and they did not know I was there or followed her in. Additionally, I heard her say in a nasty voice, 'what the hell is she thinking? I can't do extra crispy bacon - it comes like it comes, its too bad' etc. all the while my sandwich is being handled and opened by the girl who was taking money at the window, and now this other person (no sanitary guidelines). They did not remake anything just saw her look in the bacon pile to see if there were any other pieces (which there were not) - and then the sandwich was closed and handed to me by the first girl - who now had seen me in there. I honestly was thinking they would have spit in my food by the way they were talking. I cannot believe HOW UNPROFESSIONAL this location is. To drop the ball on so many things, and then give me un-edible cold food with raw bacon, I am disgusted.The app is a joke only letting you redeem one offer - and not letting you use the scanning QR code for 30 minutes after the first time you use it! How lame is that? They could let you place two separate orders and pay twice, but they WON'T let you do that. Who is going to wait around 30 minutes to redeem the second code??!! This location is not like the others, and I would not trust going here again... GO TO ANOTHER LOCATION where they can do things right. NEVER AGAIN.
Facility was clean and staff was efficient.
Drive-thru is always fast but in store ordering is slow. Staff is always friendly.
Only go there when I'm craving donuts
They made eye contact and still didn’t ask to help me when I came inside. I stood there for a couple of minutes just to see but they still failed to knowledge the customer. Very poor Customer service
Over rated coffee and subpar service.
Great Mocha iced coffee
Was just ok. Not very friendly