Tim Hortons

259 Orchard Park Rd, Buffalo - 14224
101 reviews
Coffee Shops
(716) 826-0354

I went to this Tim on 7/8/22 at about 4:30pm. The whole staff were so friendly and helpful! I really like this spot for my daily coffee…or should I say ice coffee! Thanks again for your great attitude and customer service! ??????

THE WORST CUSTOMER SERVICE EVER. I understand you have a certain amount of minutes to process each order but don’t you think customer service should be your main priority?? Why argue with someone for 5 minutes and telling them they need to come inside or wait in the drivethru again. Those 5 minutes you wasted you could’ve just added on the gift cars. DISGUSTED WITH HOW IT WAS HANDLED. Avoid this location at all costs! It’s not worth going to!!!

Their card reader wasn't working,, no big deal. I Ordered 2 drinks and a donut. Pulled up to the window and the coffee wasn't made correct, also no big deal... BUT the fact that one of the younger girl workers Said "well maybe you should say that at the speaker" because she thought that I wouldn't be able to hear her through the window. It was unbelievably rude, especially bc adding sugar and cream is no big deal. The other woman worker continued to be extremely polite while getting our change and handled the situation as best she could. As a former fast food worker I understand that customers can be frustrating but that way she said her remark, with the DT window open for us to hear was extremely unacceptable. I will not be going back to this location.

Awesome customer service fast service, good was hot and cooked to profession. Didn't receive NO BURNT BREAD for our sandwiches and the muffins for fresh. Capachinno was good ? no complaints.The car before me paid for myself and my husband order and we paid for the car behind us food order.What a way to start the day ????

It’s 7:30pm… posted hours for closing are 8pm. Doors are already locked at 7:30 pm. ?

First time trying their chili I hope it's good got a nice roll with it..haven't tried it yet..

value. Of zombies working there. Expect you to thank them

It's rare when they get my order mixed up but always helpful and nice on the off chance they do

Very nice and clean Restaurant.

This location has the rudest employees of any Tim Horton's I have ever been to. The order is wrong most of the time, and when you mention it to them they get nasty with you. Unfortunately I will have to start driving ten minutes away to go to a different Tim Horton's instead of going to this one that is one minute from my house, which means I will not be going to Tim Horton's much in the future.