At 11am on Saturday April 2, 2022 I went to the drive thru at Tim Hortons to order a small iced coffee, cinnamon raisin bagel and bottle of water. Even though there were no cars behind me the female cashier made me wait for 5 minutes at the drive thru menu until she then said $16.38 when the total should have been 7 something. She then did not stir the iced coffee and you can see the coffee and cream was never stirred. She gave me an attitude when I asked her to stir it and then made me wait another 3 minutes until she stirred it. She was an awful employee.
Manager Dinesh treated us terribly. We had ordered online then went to pick up in the drive thru. After telling us he didn't have any order for us, it seemed he wanted nothing to do with us. I asked if we could show him our order in person and we did - but he still couldn't find it and asked us to move along. Did not want to serve his paying customers for an order we already paid for (with proof!) Thankfully another worker came to help after Dinesh left us, and made our order (just a couple of drinks).
One star is too much for this location. Along with others, I’ve also been told on 3 different occasions that the latte machine was either down or being cleaned. My suspicion is that they do not want to make one! When trying to call to speak to a manager, was placed on hold for over 7 minutes. Very poor customer service!
Good coffee
This was one of the worst experiences I've had trying to get fast food in a very long time. There were two cars in front of me in the drive through, and it took over a half hour to get my food. The cars behind me were beeping because they obviously should have had the car whose order took them twenty minutes of arguing to get right pull around and park, but they didn't. I asked for a discount because they waisted so much of my time, which I did not get. It was a $12 purchase. If I was just buying for myself, I would have left. I could have sat down somewhere and recieved my food faster. This isn't the first time they've provided terrible service and this may be the motivation I needed to switch to Dunkin Donuts permanently. I wish I could give then zero stars because they didn't even earn 1.
Always a long line in the drive thru because the employees take way too long to do orders and get people their stuff. I’ll even ask for certain things like no whipped cream on an iced capp because they charge you extra for it, which is just plain stupid, and they just don’t listen half the time so I still get whipped cream and charged for it anyway. It seems like they’re very very slow at understanding what you’ve ordered too.
Employees always have an attitude and miserable, along with not getting order right because they are rushing you to get out of line. Been this way for months
I would give negative stars if I could. They didn’t have chai tea lattes, chocolate milk or water bottles. So I asked for a caramel latte. There was no caramel to be found, it was so bitter. Sandwich was cold and gross. This makes me not wanna go to a tim hortons ever again.
Absolutely TERRIBLE service. Messed up my order at 6am so I didn’t eat breakfast came back at 12 on my lunch break refused to refund me and offered to make me something instead. After 5 minutes of arguing I said okay make me a chicken panini and he refused and said that’s too much money when it’s $.30 extra. I bring them my service every single day. Not anymore.
Timmy's will fill your soul