Was dinning here tonight. The service was horrible, the food was nasty and the waitresses were not on the same page, none of them knew what was going on, total chaos, brought my food to the wrong person. Another customer lost her patience on the waitress for bringing out the wrong food to her. I waited 15 minutes just to get water, another 45 minutes for fries and fish the restaurant was not even crowed. When our food came out it was cold. I was so frustrated I asked for to go containers without eating. Our waitress was dull she clearly didn't wanna engage with us. Complete turn off. This experience destroyed my appetite and my date night. I will never dine here again.
My daughter and I went to the TGI Fridays on Niagara Falls Blvd in Amherst NY. The customer service wasn't that great and my meal of which was the Half Rack Of Ribs was extremely disgusting. There was extremely little meat on them, they were dried out , hard as a brick to the point I almost broke the plate trying to cut it, extremely little to no sauce on the, and burnt crispy. I asked for the manager and I felt he nor our waitres didn't really care, it was like a oh well I don't know what to tell you.I informed him that I have been there on numerous occasions and the Ribs were delicious but this time they were disgusting and that I was disappointed. I never got the Chips and Salsa either, although the girl claimed that she put in the order. Overall it was a extremely bad and disappointing experience
Waitress was very nice. They were out of lemonade and couldn't bring both appetizers at once because they only had 2 fryers. Restaurant was almost empty and I see why. I thought it was very overpriced for what you get and won't ever go back. For comparable items, they cost more that longhorn, Applebee's, red Robin, etc. What they called a potato skin was actually half of a skin and the boneless wings were hard. We buy these potato skins in the frozen dept at the grocery store and they're far better. Entrees were ok but not great
HORRIBLE SERVICE. If i could tell you the name of the waitress I would. She ignored us for 35 minutes, we got water-NO STRAW, when we finally ordered our food and mixed drinks from the bar.. food was ready long before it was brought to us(we could see the kitchen from where we sat) it was cold -but by this point we were in a hurry and hungry.BTW-we grabbed silverware rolls off the DIRTY table next to us, no extra plates given,no napkins. After an hour and one of us going up to the bar we were informed by the bartender that we ordered our drinks at a bad time- his words "well.. bad timing" as we complained because we had yet to get our drinks. He also informed us that although he was tending the bar and making drinks for everyone else, he was not the bartender and couldn't make our drinks. When it was time for us to leave we had to flag down our waitress to ask for a check, she then brought us our drinks that were ordered 1.5 hours prior. She got an attitude when we said we no longer wanted them, and that we didn't want to pay for them. She argued with us and denied her horrible service . We could understand if the restaurant was busy, but we were seated in less than 2 minutes and there were only 4 tables total in our section, us-two tables getting ready to leave and one eating. We ended up being comped for our meal that we BARELY ate. I will never go back to this location. If you plan on seeing a show downtown DO NOT EAT AT FRIDAYS.. although it's close and convenient, not worth the headache.
Poor service, large order and the waiter didn't write the order down and he obviously didn't remember it as he came back several times to ask. Which also caused an order of the wrong flavor wings, which we had to wait for that to be fixed.Everything from the floor to the seats and tables where sticky and gross.
Well if there was a zero i would have done that! The most disastrous evening out for years!! Cant say meal out because i didnt have one!!The server was a nice young lady, but with no support from the manager, the bar staff or kitchen!!My wife ordered tonic water, the server was given soda water and she pointed out that it was not the same. She was told to serve it because they are the same drink and we wouldn't notice…. We did! So, no tonic, my wife ordered coke. Well, I dont think they have cleaned or serviced their drinks gun yet!! Flat and way too heavy on the syrup. Undrinkable! So the server apologised and came back with a glass of water… At least the tap worked!We ordered a chicken burger and a Beyond meat burger. So the Beyond burger arrived, a shame that it was actually a meat burger!! We pointed this out, the server took it away and then came back with the same plate saying the kitchen said it wasnt and to bring it back!! I still dont have my chicken burger. My wife nibbles at the fries waiting for my meal….12 minutes later a sad looking meal is delivered to me.Enough was enough. Could we speak to the manager?? To be told “shes aware, she was at the bar when you had the drinks problems….” But she wouldnt come to see us.So poor server had no support, looked frazzled and there were only 5 other tables in…Im a third generation hotelier and restauranteur and spent time with TGIF in Covent Garden, London, UK 35 years ago. Their training program was excellent and i used them as a customer in the UK and California for years. So I dont know what ‘this evening’ was, and please dont blame COVID there were at least 6 staff I could see plus kitchen staff it was dire!!So i know where I WONT be going for an evening out any time soon - TGIF’s anywhere!!Very very sad to see such s demise.
First drink was wrong. Second drink - Pepsi - was flat. So I was given water. Beyond burger was an actual real beef patty and then husbands meal came 12 minutes after mine. The only redeeming factor in the whole evening was our server who was absolutely lovely.
If I could leave zero stars I would. Went there April 1st and my family and I were served raw under cooked potatoes skins. The bacon on it was horrific looking. The service is the worst. People answering the phones are rude and Stacey the “manager “ shouldn’t even have a job dealing with customer service. I’ve gotten nowhere in almost a week and had to call corporate and leave a complaint. We were told by the restaurant they would rectify the problem. They haven’t done anything. I’m from Long Island and we eat at Friday’s often. We will not spend another penny at downtown Friday’s as long as I’m living in Buffalo
-1 the food was horrible my pasta was burned and my boyfriend's hamburger he only like the fries!!! Our server was dull he clearly didn't wanna engage with us didn't care much when we told him about the food just an overall bad experience and 1st date
Our server and manager were nice enough but we had to send a steak back twice. The first time it was raw and the second time they just heated half of it and the other half still had raw parts. We also weren't the only customers with problems