This was our first time going to this location and will be our last. We ordered pick up online. We got the food home & my bowl was missing 3 ingredients, my husbands burrito was missing 2 which explains why they were more than half empty I guess. I ordered steak & there were maybe 5 pieces in my bowl, one of which was so fatty I couldn’t eat it. Extremely disappointed especially considering Chipotle isn’t cheap.
The food is the quality it always is... good. However the people working there have serious attitude and were not happy at all to be serving anyone. When i ordered i felt like i was being demanded and sternly talked to as if i had done something wrong simply by just walking in. While I was standing waiting to pay at least 3 workers walked by before one rung me out. Terrible customer service.
I visited the Milestrip location in Blasdell, NY on 6/13/2022. This location is absolutely filthy and there is no management. Tables are never cleaned, trash all over the floor, trash overflowing from every garbage can, cupboards not wiped down, and the bathrooms are disgusting. The staff is lazy and rude. Even though they are all young kids, they have no work ethic and should all be out of a job. When I ordered my meal all 3 employees on the line had major attitude issues. I ordered a salad and when I went to check out I was made aware they were out of dressing AFTER my salad was already made. Who eats a salad without dressing? So, I paid for it and just threw it away. Honestly I didn’t want to eat anything from this place anyways with how dirty the front of the restaurant is, I can only imagine how dirty it is where the food is prepared. This place is a health risk and the health department needs to be made aware.
Went for the new advertised watermelon limeade. I got there and all the lemonades/limeades were completely empty. I decided to stay and order anyway since I’d made the trip and was on my lunch hour. I ordered a chicken burrito bowl which I have had many times over the years. It was inedible. The chicken was so salty I had to push it aside and try to eat the other parts of the bowl to avoid the nasty saltiness. Unfortunately, the chicken had touched too much of the other parts of the bowl and I had to toss it away and go somewhere else for lunch with the 5 minutes I had left. Poorly managed, poorly executed food and none of their advertised drinks available. No stars.
This used to be a great Chipotle. Now, not so much... Three garbage cans were in the hallway on to the way to the pretty dirty bathrooms. Then the staff was very unpleasant. Soda machine was gross. And then the tables were dirty. From start to finish an unpleasant experience.
Fallen from grace, big time. Not sure if the restaurant is under new management, or if staffing shortages have taken a toll, but this particular Chipotle is in rough shape. The place is almost always a mess, usually out of at least several ingredients, and never stocked up with napkins. Last time I went in there the trash bins were overflowing so much there was nowhere to throw anything out. They also keep all the chairs upside down on the tables so there's nowhere to sit.I'm a big fan of the food, but my last several visits left much to be desired. Mgmt: if you're reading this, please clean the place up and return this location to its former glory!
If I could rate this place no starsI would! Heaven forbid if the health dept. Came to this place they would be mortified! The dining room looks like it hasn't been cleaned in days! If they temped the food, it probably wouldn't be up to code. There was food all over the floor in the kitchen ad dining room. The workers' attitude were very disappointing! They clearly do not care to do their jobs and the manager was not very professional at all. I ost my appetite!!!!! Would nor recommend!!!!!
Just had to throw out a 10 dollar bowl...again.The rice was equivalent to eating tiny pebbles. Chicken was grossly over cooked. Last few times I came here there were issues of some sort. I'm surprised they are not more attentive to the quality they strive for.Atleast the staff was friendly.
One of my favorite places to eat.. Mìräñdå was very helpful, and friendly to us! She made us feel welcomed unlike many other places like this. She happily answered the questions I had about the new chicken. Sometimes it really is about the people who are working and the atmosphere. Nobody wants to come back to a place where the people make it feel awkward or uncomfortable.. as an introvert, this matters deeply.*love the rice bowl, guac, and hot salsa.*10/10 will go again*Outstanding customer service
This location was spot on for years. Not sure what happened in the last few months but all you get is rice peppers and onions. Hardly any meat, no sour cream and if you do get sour cream its on the oposite end of the hot sauce. Also fix your ordering system no one wants to wait 25 mins past the time they schedule your order for pickup.