My food was nasty!The macaroni and cheese was old, hard and flavorless.Definitely looks like the pan was made days ago.The catfish is one piece it was salty, the battering super thick and underwhelming.Greens were bland, no taste.The yams were good however.I ordered a peach cobbler-straight to the trash it taste and looks like they dropped the whole container of cinnamon and said Oh well.There no topping and peaches tasted nasty and sour.I don't know how old it was so I just spit it out.I ordered a Pina Coloda slushie it never showed up.$34.80 wasted!Maybe there are good food items but it's none of what I got.I read the glowing reviews and then ordered delivery.Survey says that they were a lie!
Xcellent Soul Food is usually a wonderful place for my family and I to order Take Out or Delivery . We have been repeat customers of this business for years . However , my experience with one of the staff who answered the phone during the evening shift was horrible and I do not think I will return or refer this restaurant to anyone else either .This evening, like so many evenings before , I went online and made an order from this restaurant . I ordered a Salmon Meal . I added two sides to this order , Potato Salad and Collard Greens . Once my credit card was charged …and the order was being prepared, I waited for the Delivery Driver to notify me . I received a call from the Delivery Driver notifying me of their arrival . I went outside , greeted the Driver and took my order from him . Immediately , I realized that something was wrong with my order . I asked the Driver where were my Side Orders .He told me that I didn’t order any Side Orders . I told him that I did …and to return the order and I would call the restaurant myself . I called the restaurant and spoke to a staff member who answered the phone . I told her that I had sent the order back to the restaurant because it wasn’t the correct order . She proceeded to tell me that I made a mistake because Side Orders do not come with what I ordered . I told her that I had sent the order back to the restaurant because I wanted what I ordered and not what they sent to me . I ended the call …A few minutes later , I called the restaurant back again and asked if I could get a refund because I sent the food back to the restaurant . The staff member told me that I could not get a refund until the food was returned … That statement made perfect sense to me …and then the staff member stated that the driver would not make it back to the restaurant because the restaurant was closing in 20 minutes … Then the staff member told me that the Driver that they gave my food to was not their regular Driver …and they don’t know him .I went on to share with the staff member that I heard her point of view …and I wanted her to understand that I have made many orders before and sometimes I have had to place my Side Orders in the space allots for extra details. It happens and has happened to me many times before . I wanted to the staff member to understand that has also been my experience with ordering online …and I had not had this problem before . She could not hear that or accept that and continued to speak over me . When I asserted myself and raised my voice to get my point across , then she tells me that I do not have to get loud with her . I tell her that I understand the pints she has made . They are valid …and all I wanted her to acknowledge is that my point of view and experience was valued as well …no such luck .Xcellent Soul Food has great food . It does . Go and get your Take Out Orders …if you need to order and have it delivered … Maybe you might want to rethink that and go and pick it up yourself instead .
Amazing variety of food. Been eating here since 2014 and has never disappointed. Definitely recommend this spot ???? ???
Xcellent Soul Food is usually a wonderful place for my family and I to order Take Out or Delivery . We have been repeat customers of this business for years . However , my experience with one of the staff who answered the phone during the evening shift was horrible and I do not think I will return or refer this restaurant to anyone else either .This evening, like so many evenings before , I went online and made an order from this restaurant . I ordered a Salmon Meal . I added two sides to this order , Potato Salad and Collard Greens . Once my credit card was charged …and the order was being prepared, I waited for the Delivery Driver to notify me . I received a call from the Delivery Driver notifying me of their arrival . I went outside , greeted the Driver and took my order from him . Immediately , I realized that something was wrong with my order . I asked the Driver where were my Side Orders .He told me that I didn’t order any Side Orders . I told him that I did …and to return the order and I would call the restaurant myself . I called the restaurant and spoke to a staff member who answered the phone . I told her that I had sent the order back to the restaurant because it wasn’t the correct order . She proceeded to tell me that I made a mistake because Side Orders do not come with what I ordered . I told her that I had sent the order back to the restaurant because I wanted what I ordered and not what they sent to me . I ended the call …A few minutes later , I called the restaurant back again and asked if I could get a refund because I sent the food back to the restaurant . The staff member told me that I could not get a refund until the food was returned … That statement made perfect sense to me …and then the staff member stated that the driver would not make it back to the restaurant because the restaurant was closing in 20 minutes … Then the staff member told me that the Driver that they gave my food to was not their regular Driver …and they don’t know him .I went on to share with the staff member that I heard her point of view …and I wanted her to understand that I have made many orders before and sometimes I have had to place my Side Orders in the space allots for extra details. It happens and has happened to me many times before . I wanted to the staff member to understand that has also been my experience with ordering online …and I had not had this problem before . She could not hear that or accept that and continued to speak over me . When I asserted myself and raised my voice to get my point across , then she tells me that I do not have to get loud with her . I tell her that I understand the pints she has made . They are valid …and all I wanted her to acknowledge is that my point of view and experience was valued as well …no such luck .Xcellent Soul Food has great food . It does . Go and get your Take Out Orders …if you need to order and have it delivered … Maybe you might want to rethink that and go and pick it up yourself instead .
Not bad but I really usually don't get meat I get like three sides which are good the collard greens Mac an cheese and string bean and yam are very tasty give me a chance I'd go back again and so should you
My Brother Justice introduced me to this spot,I been hooked ever since.I get the BBQ chicken,Mac and cheese with yams,they feed you Mega portions so be ready to go Nite Nite.
So it was my first time here. This food was awesome. It is a small little spot but the food was wonderful. Definitely worth taking the time to stop by. I will for sure be back soon to enjoy more. You should definitely check them out.
I ordered the Mac and cheese potatoe salad and fish meal so delicious. My guy had Chcken and waffes it was amazing of course I had to try his food. Will definitely be ordering tonight. I also picked it up. No long wait for pick up . Food was ready in like 10mins .
I came from 155th fort Washington. The food is very good from turkey wings to seafood and anything else you want delicious go there at least twice a week. Try it what do you have to lose
If I could give this restaurant 0 stars I would. This place is terrible! First and last time eating from here. I waited almost 30 minutes for my food and ended up catching a bad case of food poisoning that sent me to the ER. DO NOT EAT FROM HERE THE FOOD IS CONTAMINATED.