This location is ABSOLUTE TRASH!!! 15min waiting for someone to take an order is beyond ridiculous! NO ONE at the register. 7 'workers' LITERALLY laughing, joking spinning around in circles, bumping into one another and not one bit of WORK was being done. In those 15min not one of the 8 people waiting for their order was served. To make matters worse, the "manager" was there!! A delivery driver asked the 'cashier' for his order 3 times!! The last time she literally laughed in his face and walked off. I have never been one to take food out if anyones mouth, but this place needs to CLOSE!! Because the staff does not appreciate being employed. I wish I could give this Lefferts/Utica location a NEGATIVE rating!
I swore never to eat there after they shrunk the burgers and fish as if it could get any smaller. A friend had a double burger man was it tasty ???
Usually the line is sooooooo long you stomach feels empty but you get full soo fast waiting, you swear your digesting the food you NEVER had is great tho whenever you get to taste it lol
I don't eat too much fast food. I got a stomach ache about 30 minutes later. I didn't like the sloppy fries at all...wished I got regular fries, they still had clam strips on the menu but they have been discontinued, & the fish sandwich just tasted like oil. Everything was hot though, & the sandwich was crispy... If you like white castle, I'm sure you would be happy with the food.
The staff at this location need a better pay for the amount of work that they get handed to them. And some staff members need to be better trained.
“24 hours” I drive 40 minutes out of my way for White Castle and a 24 hour fast food store was closed
Good fast service and staff was very polite. Food was good.
I made an order requesting 3 items then, asked the male cashier with dreads and a stomach (had no name tag) to repeat my order back to me. He informed me everything I had ordered was there and didn’t reread my order back to me in which I just waited to check my recipe because the price wasn’t adding up. When I had checked only 2 items were there. When I informed him he displayed nothing, but low reciprocation skills. He repetitively spoke over me with frustration and mumbles under his breath informing me that’s what I ordered and constantly refusing to listen that I had requested 3 different items off the menu which 1 item I requested wasn’t on receipt. The food was on point, but the poor customer service/ communication skills displayed by this cashier made my experience extremely difficult.
DON'T WASTE YOUR TIME!! They're quick to take your money, but make you wait 40 minutes for your order, if it's the right order. When you ask them when your order will be ready, they act as though they don't hear you. I just asked for my money back and walked out. 40 minutes wasted and I'm still hungry!
This is the slowest fast food restaurant I e ever been to in my life. 40 minutes to make 20 sliders. It's tasty, but the wait is terrible.