I love Cook Unity. I’ve tried meal services before but was never satisfied. The quality of ingredients, diversity of possibilities, and ease of preparation have surpassed my expectations. Customer service has also been great. It’s felt like a white glove experience from ordering to the delivery right to my doorstep. So overall I’m very pleased and excited for my next meal.
Terrible delivery options for central Illinois (and probably the same for other small cities).Cook unity ships with UPS to my area, my first order of 8 meals had 5 damaged/compromised meals.Second order of 8 meals had 3 damaged/compromised meals, so 50% of meals I've ordered were delivered damaged!!This is unacceptable for a perishable food.Cook unity shipping/handling practice(s) is putting customers at risk of food poisoning, severe illness and possibly death.I reached out to customer after each instance and I got a canned/generic response of we're looking into it... bla bla bla. It's clear to me that customer safety is not a high priority at Cook unity.Unfortunately, it'll take someone getting very sick or dying for this patently unsafe shipping/handling practice to end.At a minimum, they should have rigorous quality control processes in place, where they ship randomized, representative sampling of their products to every location they serve, and assess the product once it's delivered, this way they can assess the state/status of their product at delivery, to confirm that it's safe for human consumption.Clearly, they're not doing this, and unfortunately they'll probably have to kill someone and get sued before they take this seriously :(
Enjoyed some of the meals, others were super not worth the cost. Just had an order of 12 meals delivery delayed (their app tracker said the food was on the truck all day) and instead of canceling the order for me so we don’t get sick from the food- they insist we eat it and refused to cancel the order. They did not care I told them I was uncomfortable with the order, they just wanted to keep their money so I canceled. Clearly they do not care how you feel about what you’re eating.Edit: the late order finally arrived and customer support lied through their teeth. The meals were prepared Monday, the delivery company was just late. They want me to eat food that’s gone bad and what’s more- the gourmet option this week is pathetic. The ribs have no sauce.
I was super excited about this meal service as the food looked amazing.I was majorly let down after receiving the first package as it was melted, the meals were almost all open and had the box was covered with them.I understand shipping issues can happen, so I would opt review negatively based on that… however I reached out to support their support and that is where my 0 star rating stems from.They are clearly not capable to support their customers and for a B to C company they need some work.I would look into other meal services
Seriously dangerous do not order. The shipping method is unsafe. They don't pack the food tightly and put so many ice packs on top of flimsy containers that the food comes out of the containers and some of the sauce containers in the food trays break and then there are dangerous broke plastic bits IN YOUR FOOD!!! this is not acceptable. I will be seeing if I can report this place to the better business bureau. They absolutely need to change their shipping practices.
I am the proud owner of a Tovala oven who uses Cook Unity as my meal service. To be fair, the Tovala makes everything taste great (steam and high temp cooking keeps everything moist and perfect) but in particular the Cook Unity meals are amazingly delicious and incredibly simple in this oven. Not sure I would use the microwave instructions, but anyone with any oven could appreciate the variety and taste of this incredible service.
I'm located in Atlanta and that is where I get my deliveries. Overall, I like cookunity the food is fresh and the meal are decent. The problem with some of the meals are that it can be very bland. Its different chefs so while some chefs season well others don't season at all lol. I would order from them again for sure and I'll have seasoning on hand just in case.
Great portions, delicious, high quality. Packaging is the best of any meal delivery service I've seen, they send meals in a zippered bag with ice packs that you return with each delivery -- food trays appear to be compostable, only real waste is plastic film on top. Very impressed, and I've tried a bunch of these services. Not sure what's up with the bad experiences on here but for me it's been amazing. Highly recommended.
Unclear what people are griping about because Cook Unity meals BLOW every other meal delivery service out of the water! The food is fresh, nice looking, and tastes delishous! The best thing is that they have a lot less chicken like other food delivery but a variety of excellent meat choices. I love fish and cook unity does it well! If you want superior take out worthy dinners then this is your best bet!
I'm never ordering from this service again. My last order was a complete mess; it arrived a day late, and none of the packages of food were sealed good, the sauces leaked out everywhere. Furthermore, one order of the chicken looked horrendously undercooked! And this is what it looked like after being heated up in the oven and microwave, too. I tried this service for a couple months. I can't say anything truly blew my mind. They picked and sent meals out that I did not like. The vegetables in 9 out of 10 meals are absolutely pathetic looking, they're often shriveled up and ruined from the flash freezing process. The worst thing, of course, was the messy boxes and undercooked looking food. I've been cooking for over 12 years myself and bought these as a convenience for having a busy life. You can't always go by the color of meat for doneness, but this chicken absolutely looked too pink, especially for parts not close to the bone. I was pretty furious and disgusted, and did not eat the rest of my $80~ shipment.