Ordered catfish and chips through uber eats. The chips (fries) were stale! Definitely left out too long or sitting buffet style. Fries should never be sitting out buffet style! Fish had a dirty back taste like dirty dish water. The worst I've ever had!
I ordered 3 plates they sent the delivery driver with 1. I eat here all the time but today i tried Uber eats and it was a nightmare. I tried calling the restaurant to confirm something about my order - none of the phone numbers work. The driver had them call me when he arrived and they confirmed my order, then sent him to me without all of my food.Still haven’t been able to get in contact with them.
First off it’s 90 degrees in NYC, why wouldn’t your establishment have air conditioning? Secondly there’s no one at the register to take customer orders, customers literally standing on line for 10 minutes or more to order. The Uber / DoorDash workers are standing inside as well making the heat conditions worse than they need to be. & third, the dark skinned woman who serves the food has no manners she’s either ignoring customers or Uber/DoorDash delivery drivers. Management is a must because more than half the menu is prepared already buffet style so why does it take so long to get out of Bed Stuy Fish Fry? Bad business. Won’t recommend. Like if you agree.
Saturday 5/1/22 aproximately 9:30pm- Food was good, BUT the service was HORRIBLE! Upon entering I was greeted nicely by the cashier. I told him I was from CT and this was my "Virgin voyage" and they were highly recommended. However, after paying and stepping to the side for 25 minutes I watched the server preparing orders. She was flinging the food into the containers sloppily and had very poor customer service skills. I noticed she was preparing my food so I stepped forward. She prepared 2 of my 3 orders then glared at me and said "Your order's not ready." I said, "That is my order you're preparing." She then raised her voice and said "Didn't you order fried jerk salmon? Do you see it? Your order's not ready." I then said, "Tone!?!" She rolled her eyes took off her apron went to the cashier picked up a soda and started drinking. The cashier whispered something to her then began filling the orders after she said she can't be bothered. When she came back, without washing or sanitizing her hands, the attitude was worse. After 45 minutes I asked what the hold up was and she yelled "You ordered jerked salmon and it takes time!" She then continued to loudly mumble. I said "Are you talking to me? You have dropped 2 baskets of chicken and they are being served to people who ordered after me. Surely salmon cooks faster than chicken." My daughter who was in the car saw her posturing and gesturing and called me. When she heard how the server was talking to me she came inside and asked "Who is talking disrespectfully to my mother?" The server rambled on saying she couldn't "MAKE" me understand the salmon takes longer to cook because it is cooked to order. I then said "Salmon takes 5 minutes at most to cook." I said, "Show me this salmon that takes 45 minutes to cook." They hadn't dropped it yet. She then was disrespectful to the fry cook who said he was not given the order. I said, "Then cancel the order and refund the meals." She yells "NO REFUNDS!" My daughter told her "No problem. I will dispute it with my credit card company." The cashier then said the meal would be ready in a few minutes. It was, but the sides were wrong. After all of this the food was good, but the service... have mercy.
Ordered steamed catfish, string beans & asparagus. I have eaten here before but was disappointed with the high amount of salt in the catfish. I choose steamed as a healthy choice & it was inpalatable. The string beans was great. The asparagus had 2 to 3 tips & mixed stalk which was mainly the bottom large area which was too hard to chew or eat. This was a $22 meal. Don't offer asparagus if over 50% of it is not edible.I waited months for you to reopen. Please do better.
I usually go to the one on Fulton and I love it there! The food is amazing!!!!!!! But since I was closer to this one I said let me try it and it was DISGUSTING, definitely two different recipes. Money wasted and I’m so disappointed. Never switch stores again.
I love Bed-Stuy fish fry! They are very nice here. I often order the cat fish fritters. Yummy! Their potato salad tastes like ya favorite Auntie made it… no lie. The mac and cheese is good and the yams… the greens are cooked well not salty.
Worst Experience EVER! Walk-in order at 7:33pm...8:09pm check on order and the chef says he never received said order. Tells me wait 10 mins which turns into another 15 mins. Ordered Pepper Steak, sauteed spinach with rice and peas on the side. The spinach and pepper steak are drowned in gravy like soup and the rice is a pool of what I think is the water from making it. Definitely not the experience I would have expected but they won't be seeing my face again...even though I only live 2 blocks away. The only saving grace was the extra polite and apologetic cashier.
The fish was so good! Fresh! Hot! Yummy. I ate it all (4 fillets!!) Yum. Don’t question, just eat here.
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