The service is ASTOUNDINGLY poor.We sat at the bar for a good 10 minutes without being acknowledged. The bartender glanced at us once or twice between his conversations with other staff; this at a bar with only 7 other customers. He couldn't possibly have missed us as I'm a solid 6'4" and there were no other customers on either side of us. When we told a manager about it, he said,"Give him a couple of minutes."We answered,"He's already had his minutes.", and walked out.Both my wife and I have been in the restaurant business for most of our lives, and have never seen such a lack of professionalism in service personnel.We realize that our bartender was also acting as service bar, but the house wasn't at all busy, and a simple 'Be with you in a minute' would have been appreciated.We wonder if their staff receives any training before being put on the floor.If any server in my restaurant showed such complete indifference towards a customer, I'd have fired them on the spot. This shop must survive only because of its location in a large mall near the Barclay Center. I guess corporate management doesn't care if most customers there are tourists who'll never return anyway.
I'm at the bar right now and lit AF off 3 mucho long. Islands. This Applebee's has the best staff. Quit acting like you've never been out to eat some more and cut them some slack. They are young and only young people would put up with your shenanigans.10/10.Highly recommend. Make sure to sit at the bar.
I’ve repeatedly given this Applebees a chance. Every time we get slow service and it’s never good. Today wasn’t even busy but our table kept getting skipped. She went from table to table and kept skipping ours. I don’t know how long we sat there before finally getting a menu. Asked for the bill because we had plans to meet someone. Watched her do everything except print our bill so we could leave. I completely understand being busy. We’ve been there when it’s busy and got better service than we did today. She was too busy talking to her friends to help us.
Blahhh. Went here to kill some time while we waited to see Sebastian Maniscalco at Barclay's. (Awesome comedian, very funny) anyways, the host was friendly told us wait was 15 minutes but that turned into like 40 minutes. They were obviously under staffed. We finally got a seat at the bar. Ordered $5 happy hour margaritas, they were decent and did the job. Ordered the appetizer combo and it was mehh honestly, mozzarella sticks cold, boneless wings meeh. Honestly not a big fan or apple bees, the artichoke dip was probably the best thing. I wouldn't go back here unless I absolutely needed to.
I must say I am being generous with the one star. This by far was the worst experience I’ve ever had with a waiter and I have had countless dining experiences in my life. My husband and I decided to grab a bite before a game we were attending across the street at the Barclay. Upon arrival we decided to sit at the bar because we knew we wouldn’t be here long. Terrible mistake. It appeared that we were invisible the first 15 mins until a waiter showed up and my husband asked if we could order. This waiter seemed beyond bothered and showed no willingness at all to assist. When he did return to the table he stood there and said nothing . We still don’t know his name. We told him what we wanted to eat he nodded and walked away. I assumed he was having a bad day until 2 more patrons walked in. When the Caucasian gentleman sat at his table this waiter seemed to come to life. He greeted him, took his order, asked him how he wanted his burger and brought him water and his drink right away. The woman that came in, African American, like us and the waiter himself , she sat down and was ignored like us.. In fact the waiter sent someone else over , after several minutes , to assist her. Upon leaving we were given more attitude because he was having trouble with the register. IDidn’t want to make a scene at the restaurant and we were on our way to a game. I did take the time to call the restaurant during halftime to share myExperience with aManager. She was very apologetic and I appreciated that but I do think this waiter’s nasty and non concerning demeanor will be reason enough for us to not patronize this location again. He does not need to be In a position that involves interactions with people. Very very unpleasant person!
This place ,needs to close until the renovations are done. The original server gave us our drinks and we never seen her again. The new server was extremely nice and helpful. Ih and the ribs were HORRIBLE
OMG...HORRIBLE..the food was juat awful all the way around. Coleslaw has no taste..the chicken was dry, the chicken with the broccoli Alfredo was so ? spicy. Garlic mash tasted like plain mash. Will never return. The garlic bread was hard as a rock
Only redeeming factor was the barmaid seemed overworked yet she was professional. Other than that slow service, no real customer service, etc. A lesson in anger management and the worst dining experience ever. Was to walk over to Buffalo wild wings. Never again
I wish I could've given zero star. Applebee's Atlantic mall was my go to restaurant and barLast night I ordered 3 baby back ribs with 2 fries and mash potatoes. In all the years of going to and ordering from them it's the worst tasting food I've ever had. I got 2 servings of broccoli and the mash potato, n the ribs were badly burnt so bad that it was worst than chewing gum. The top of my daughter n husband mouth were bruised because the ribs were that burnt, we couldn't eat half of it. When I called they placed me on hold for over 10 minutes and then hung up on me. When I called again, I spoke to the manager he just said he's sorry. I will never be returning to that location again, so disappointed in Applebee's at Atlantic mall.
We will never visit this branch again! The staff name Welda was so rude, she just walk away when we ask her something and she just enetertained another customer! We’ve been a loyal customer of this restaurant for so long. The branch in queens mall and jersey garden are both amazing! Excellent food and friendly staff ( very polite!) it’s very disappointing that the staff from Atlantic ave are rude and they covered up each other!