So the woman that in charge has a trainee, he is putting 4 slices of tomato on the footlong sandwich for the dude in front of me. And she takes a slice off and puts it back in the tray, spaces the three that left evenly and started to scold a poor Indian guy))
I would rate 0 if I could, but that is not an option. Essentially do not go to this place as the employees are extremely rude. On top of what you will read below I was immediately asked by a 'customer' sitting in the store for a dollar to spare.The service I received at this restaurant was absolutely atrocious, and backed up by an absolutely rude employee. I placed a mobile order at 6:15 pm, as I am home sick and was looking to not have to leave the house. I placed an order for a footlong PRO the vaultwich, and upgrade it to a meal so a drink and chips included which was a special on the app totaling 16.67. What arrived wasn't that sandwich that arrived was not the correct sandwich, but not even the right size either as what came was a 6" sub.I called the restaurant to let them know that I did not receive the right order or what I paid for, and the female employee immediately started telling me my order was 100% right and that I was wrong. I kept trying to explain, but as I continued the cutting off continued. She kept yelling that I had to come to the store as to which I explained I was sick and couldn't leave the house. As that started to make me mad, I requested a refund, and the female employee yelled that she would refund me and hung up. I attempted to call back multiple times. and no one picked up.I drove to the subway location with the food items untouched, and when I arrived the location was empty. When the female employee I spoke to came out from the back I told her that I was the one she spoke to. I put the food on the counter, and asked for a refund. I also mentioned it was absolutely rude to hang up on a customer. Her response to that was that "She was busy with other customers, and couldn't deal with me". I AM a customer in this case with a situation that had to be dealt with, additionally forced to leave the house while being sick. This was obviously untrue as the location was empty and it took me less than 3 minutes to drive to the location. She started to yell that she was busy and that the system couldn't refund me. I asked her for her name and her managers info. The response I got was that the manager was not in, as to which I asked when he would be in and that I wanted his email or phone number. Her story immediately changed to "We don't have a manager, but I will give you his name". She wrote her name down as Salma on another person's receipt and handed it to me. My final words were "You work in a customer facing industry and you should never hang up on a customer or treat them with disrespect". I left without a refund, and no information on who owns this location. I will be providing a terrible review on yelp/google and hopefully will hear back from corporate as the app has basically no way to request a refund.I would appreciate being contacted by a manager, and will call back until I get one.
Only 1 person fixing food and working there, not very appealing when you are on a lunch break or in a hurry. Veggies are not always fresh as well as the bread.
One of the worst subways In the Bronx I’ve had horrible service Here every time I go beware
Ordered for pick up and paid on the app. When I went in, the lady said the order never came in and did not even bother to check. She didn't seem to care and didn't really try to resolve the issue. Not coming back.
Very good vegies
Just passes by...Never ate in That Subway!!:(
terrible customer service. had to wait like 10 minutes for shorty to stop chillen in the back to come make my sandwich. never smiles and always got an attitude.
One of best subway branch. They are always friendly. One time my kid wanted cookies but I didn't enough to pay for the sandwiches and cookies. They just gave the cookies for free. Very few people now a days shows that kind of gesture.
Place is clean for theMost part,foods freshStaff are kool !Enjoy