Wish I could give zero stars. Stopped by on our way to a class field trip with my students and paid in advance online with Apple Pay. Order was like $13. Employee (or manager?) asked to see my credit card then asked to see my ID. Asked what all the hold up was about and guy said he had to verify to make sure it wasn't a fraudulent order??? I'm sorry but that was beyond disrespectful to assume. It has been an extremely long time since I've been treated this way. Truly disgusting. Cherry on top is I paid extra for a bottled soda and as he prepared my order, he told me I could go grab my drink. Sees me and says I only paid for a fountain drink. I tell him no, I selected the option to pay more for a bottled drink on the app. Goes back and forth for a while (even after showing him my order on the app) until I tell him to just ring up the order and if it turns out I owe more, I'll happily pay. Then says "it's ok, this time it's ok. next time make sure you select the correct option." To which I respond, "no, it's not ok. It's not a favor, I paid for this." Another employee then took a look and confirmed to him that I had indeed paid more for my bottled drink. Awful experience and customer service. Discrimination here is on a whole other level.
I wish I could give no stars.I have been here before but would try to avoid it since the service has always been mediocre and the workers tend to be rude but today was a new low. As I arrive I waited my turn , I asked the worker if I could have two sandwiches he only took out one bread. I waited to see if maybe he didn’t hear. I mentioned it again as he started to work on only one. Then I mentioned it a third time and he slammed the bread on the counter. I try to keep my cool as I was starving and wanted to just get food. Then he switched with the female worked and handled a phone order. She began to work on both sandwiches but paid me barely any attention so I had to keep repeating things. I told her if she could put the sandwiches in separately and she said why then I explained cause one of the sandwiches never comes out warm. She explained she would put double the time. Then when it was time to add toppings I asked for lettuce on only one sandwich she proceeded to put lettuce on both. I told her I only wanted lettuce on one sandwich then she started to remove the lettuce off melted cheese which still remained. I told her can you just please make the sandwich again since the person doesn’t like lettuce , she said it’s fine look. As she showing me she’s trying to shake the lettuce of the sandwich and the ham is coming off at this point . I couldn’t take it anymore , I said forget it I’m leaving. As I’m walking away I say you guys are so rude in here , especially you , you are always rude to the lady. She then says don’t come back. I don’t know why people who work customers service lack customer service skills. Throughout the whole interaction I remained friendly even when both workers were rude. I will be escalating .Guys save your money and go to another subways were they will actually treat you like a customer.
The worst place! I ordered food online and they canceled transactions, saying I have to pay in store!!!!!
The Service Is Good The Staff Are Friendly The Food Is Good
The service lacks personal touch the people ask as if they don't want to serve you. I was very disappointed. That's bad for business!
There are other Subway locations worthy of my money . This is not one of them . There is an extremely rude lady there . I know there might be a language barrier , but that is no reason to be rude .
Good overall. Air conditioning and seating could be better; parking lot is always chaos and mayhem.
This place is typically very clean and staff is friendly for the most part, well stocked with bread if you go early enough. I asked if I could just buy a loaf of bread once and they told me no.Overall it's a subway sandwich maker sure you ask for extra veggies theybare pretty light with those.
The employees (who seemed to be owners) are VERY disrespectful and nasty to customers. I was not wearing my mask (August 2021) as there are no city/state mandates that require masks indoors for vaccinated customers. Not to mention, all other venues in this complex do not require masks for vaccinated customers. If this business chose to mandate masks, the employees should KINDLY ask customers to wear a mask - the man started screaming at me without notice! First time and LAST time at this Subway.
These people are VERY GREEDY. They like to cheat people out of their money by giving you smaller serving sizes. Stay away!!