The food was great! I have no complain on the food. The thing for me was the service. The waiters give you the holiday menu, during the holidays, as if it’s the only menu they have. What if I didn’t want was on that menu? We asked for the regular menu, and they gave it to us because the manager got involved. The servers were okay, not friendly but alright. The managers have it in control but the waiters and hostess think they own the place. We got the check, and they added a $47 tip to the receipt without telling us and imposing we also gave them an extra tip. The waiters claim that it’s the holiday tip, when I didn’t agree to a holiday tip, and no where does it stipulate that it’s included in the check. But I repeat, the food was amazing, prices are higher but that’s just how it is. READ YOUR RECEIPTS PEOPLE! Don’t be fooled
Me and my Family had a Amazing time at the Lobster Box, when me and my Family got there, The owner greeted me and my Family at our table with a Friendly Smile. The Customer Service was Great.The Food was Excellent. Everyone was so Professional and Courtesy. Me and my FamilyThank you so much for the Wonderful Time. May God continue to Bless The Lobster Box with many Success. Amen ?
I was in the 2nd party and 3rd in-house dining customer for the 2022 season. I have been coming here for over 20 years and have had many celebrations here. I was shocked to find a long strand of hair in my appetizer. Although, my waiter was kind and apologetic. I cannot get over how the owner greeted the couple 2 booths away from me and thanked them for being 1st customers. They talked about where they lived, common education backgrounds for their sons, octopus recipes, living in the same state and I did not even get a "hello or thank for coming." There were only 3 customers in the restaurant at the time and the owner acted like he didn't see me. My lunch tab was $81.39 before the tip. Soup, salad and dessert are no longer included. I appreciate the waitstaff and manager welcoming me. Being overlooked by the owner seemed insensitive to me. was cause for the owner to treat me as invisible. Even the couple spoke to me before leaving. I think I heard them call him Tony. Tony, remember to be kind to everyone. I am now looking for a new hidden gem on City Island. Come on Google readers...help a sister out. What's your favorite spot on the island? Let me know.
Can I say!!! Seafood @ it’s best …. Fresh and fulfilling, one plate can be shared by 2 I enjoyed the whole meal and amazing food service.
I was in the 2nd party and 3rd in-house dining customer for the 2022 season. I have been coming to the Lobster Box for over 20 years and have had many celebrations here. I was shocked to find a long strand of hair in my appetizer. Although, my waiter was kind and apologetic. I cannot get over how the owner greeted the couple 2 booths away from me and thanked them for being 1st customers. They talked about where they lived, common education backgrounds for their sons, octopus recipes, living in the same state and I did not even get a "hello or thank for coming." There were only 3 customers in the restaurant at the time and the owner acted like he didn't see me. My lunch tab was $81.39 before the tip. Soup, salad and dessert are no longer included. I appreciate the waitstaff and manager welcoming me. Being overlooked by the owner seemed insensitive to me. Why did the owner treat me as invisible? Even the couple spoke to me before leaving. I think I heard them call him Tony. Tony, remember to be kind to everyone. I am now looking for a new hidden gem on City Island. Come on readers...help me out. What's your favorite spot on City Island? Let me know.
Usually Lobster Box service and food is on point. We had to wait for a while for the waiter to take our order. I order the jumbo fried shrimp with baked potato and broccoli. The shrimp was okay but the baked potato was no good. It was dark on the inside like it been in the warmer for a while. I have been going there for years but will take my time returning.
la comida excelente .y el servicio de lo mejor!! definitivamente regresaremos!!
I took my son For his birthday October 1st We love the food
Drinks was great.... food/portions was great.... service was fabulous.... thank you Lisa.
Lobster is the best seafood I’ve eaten and it’s comfortably fancy in the restaurant to me.