Haven’t eaten yet to leave a better review so I will edit but upon arrival we had to seat ourselves on the waiting booth because two employees saw us waiting but proceeded to walk to avoid the door. We were told to wait so they could clean a table for us? After looking around I noticed SEVERAL dirty tables and they were literally by the windows so if I would have been looking they the glass as I approached it was obvious about 5 tables needed cleaning (pictures included. NO ONE HAS COME TO THE GUEST STAND since we arrived at it’s been a full 15 minutes upon arrival. The MOD (not sure he just was dressed more casual than others) assured us a table was being cleaned and we would be sat soon and proceeded to disappear to the back again. Will update once this other customer who has been waiting as well went to find someone in charge to find out why no one is helping the customers.Edit: we have just sat down but after waiting twenty minutes to even be acknowledged properly to sitting in the back alone is now becoming a nuisance but I really want to try their food and not resort to the food court.
I wasn't expecting to love this place right if the bat but this place exceeded my expectations. We went late in to the evening and the food was so good! Our serve Elise (girl i pray this your name) was so nice to us too. The drinks are STRONG. But what one me over is that the headless shrimp were butterflies open and deveined. I can't stand poop shrimp and it is an immediate turn off for me when eating. There is an option to get a bag with one main and 1 pound of two options. Unless you are starving i don't recommend getting that one it is on the pricey side like the boil for that option but is worth it too.
Plenty of seafood per order. Professional and friendly staff. (Brandon).
I came to Hook & Reel Cajun Seafood in bay plaza mall. The General manger Ashely is very friendly respectful and had so many great ideas for the restaurant. The food is great and the waitress was beautiful and sweet. Thank you Ashely keep up the good work!
First time try and was not disappointed. Decoration was cute and our waiter (Brian) so nice too. The coconut fried was interesting. The spaghetti and mussels were ok. The shrimp tasted fresh and the sauce was so good. Will come back and try others kinds.
I had a wonderful time here . Food and drinks was amazing. Service was great! Omg Sammy was awesome very attentive! Everyone was very welcoming at the bay plaza location !
Let me start this review by saying, I love the Hook n Reel location at Bay Plaza because their food is always well-seasoned and their music is bumping! However, they get 3-stars because their customer service is terrible. They will have you waiting extremely long to be seated even though there are staff walking around seeing you wait, then when you’re seated they took a long time to come around and check in, and finally there have been times I’ve ordered drinks and unfortunately they never made it to my table. If they improved the quality of staff working there or conduct more customer services skills they would get 5-stars.
I'm a seafood fan ? so i wanted to try this restaurant, i ordered 1lb of shrimp and they have a bogo offer so i got 2lbs for the price of 1, it was delicious, my only complaint is that they served this with just a small piece of corn and 2 small boiled potatos, i have to order crab french fries to eat with the shrimps. The service was kind of slow, they have only one waitress for the side i was, so she couldn't handle everything by herself.
I was served here and I had to come back and make this review. I believe that Waitress Laurie B is an outstanding waitress who’s service is impeccable. She is very attentive, polite and quick on her feet. She has very good communication skills and I can’t forget to mention her service is quicker than most places I’ve been to. I recommend!
Had birthday lunch here with my BFF. Service was excellent and the food was amazing. Haven't enjoyed food I didn't make myself this much in years. Have been singing their praises ever since. Definitely will be going to this restaurant again. If you are a seafood lover this is a must for you.