I stopped coming here because they can never make there menu items correctly. Always disappointed after spending my money here and not getting what I ordered correctly. Finally decided to come back and a get a drink. The guy behind the counter decides to answer his phone while he's stering my drinking talking right over it. Like thanks for that had to ask the lady to make me a new one. Reminds me why I hate eating at fast food places.
The worker “Thleep” is horribly disrespectful, and cursed at me simply because I asked to change my drink. I had not even paid and it a simple change that didn’t even require a new drink. Not that it matters. He called me all typed of names and then the “Manager Alex” decided to call me and when I told him what happen he made excuses for his employee saying “Maybe he had a bad day.. I don’t know why he did that”. Do you think I want to be disrespected by someone who is supposed to serve me in a pleasant manner, then receive a phone call only for the manager to sound like he just woke up and is siding with his horrendously disrespectful employee. This was the worst Dunkin’ experience I’ve ever had.
The food always seems to be fresh and tasty to me. I never have any complaints regarding the food and the way they upkeep the restaurant. I see that the new changes they made about a year ago help the customer see everything they’re doing behind the counter which would seem like a plus to the customer. There’s no seating like before though but idk if it’s due to Covid still or they just don’t want to provide indoor dining. Also, some of the female workers can sometimes get an attitude during the middle of the day / rush hour when they get your order wrong and try to blame you for it. That’s why I rated 4 instead of 5 stars.
I’ve been working in the area recently so I’ve been here a few times, (4/5) today the gentleman behind the counter said “large iced coffee” before I could even order. That’s some great customer service, or I just got gay profiled. Either way I got my coffee so it’s a good day.
If I can give zero I'd give it.... I love ice coffee this what they gave is not it ..the girl behind the counter doesn't know what she is doing ... asked for 2 donuts and she packed them ontop of eachother w no wax paper ..and I had to throw away a whole ice coffee tasted like sewage. 8 dollars down the drain twice!! Not the first time with the same experience..this place is a rip off knock off dunkin donuts
Awesome place after checking out for for half a dozen they gave us half a dozen free.
Outstanding Customer Service skills.
Good coffee ☕
Without fail they always get my order wrong. Today was the absolute worse. Placed a mobile order for pick up… they have my receipt in front of them and they still get it wrong. I order two donuts and only get one!! And it wasn’t even the one that I ordered. This location needs to hire more competent ppl. Not high schoolers who are too busy on their phones.
I love Dunkin' Donuts and I’m addicted to Ice coffee with cream. However I went there to buy 3 small frozen chocolate with wipe cream, a lady was making them and when I saw her bringing me the drinks, it was not what I was expecting. The drink looked nasty and didn’t have wipe cream so I told her “wipe cram please”, then she made a mess on one of the cups and was laughing about it. It was a horrible experience. They need to give a good training to their employees for better Customer service.