I just ordered a Medium Iced Matcha Latte w/ Oat Milk from this location just 5 minutes ago (2:40p) and requested 4 sugars instead of the normal 3 sugars.The drink ended up being too sweet for my taste, so I asked politely if they can remake another with only three sugars while profusely apologizing.The person in register had the nerve to tell me that I had to pay for another drink because I asked to remake it. That is a very poor customer service experience that left me feeling undervalued.I work as a barista in the food industry, I blend and make Açaí Bowls from scratch, sometimes 4 or more at a time, so I understand that some items take a lot of time, and I understand the frustration, but to be honest, a matcha latte is not a hard item to remake. I do remakes all the time.I left in such a hurry and frustrated and didn’t even request a refund. I really regret coming here.
They told me they didnt have Carmel lattes but gave everyone after me that order the same thing one....UNBELIEVABLE
Typical dunkin but store is a bit small and it gets crowded. Staff is pretty diligent with orders.
Always getting my order wrong , and worker always have an attitude especially when they made the mistake . I bought a wrap they burned it then said i have to pay if want them to redo it . Horrible service and i love my dunkin coffee but with that service ima go to Starbucks.
Love how the staff are so sweet.
My tea was delicious ?
Bought 2 bacan egg cheese croissants. Only one had bacon. The other did not.
Love ice coffee in the morning
I was disappointed that they don't heat up donuts and mine was slightly stale
There coffee ice cream mix is the best.