This place is unreliable. We’ve stopped here twice on road trips and both times they failed. One time they weren’t even open (despite numerous 24 hours signs) and the second time they weren’t serving any food (the sole reason we stopped and again they advertise 24 hrs service).Do yourself a favor and drive right past this place. There are better options in Binghamton.
We went there today and got hot food, a half dozen of donuts, and drinks. They gave us our food and drinks, and forgot the donuts. We were in the drive thru, just sitting there, for almost half an hour waiting for our donuts and the drive thru girl never came over and asked us if we needed anything. She was standing there, by the window, talking about how SpongeBob was the perfect man and how she was a good driver, instead of attending to her customer. I worked at Dunkin’, and I never left a customer for that long without asking if we had forgotten anything or needs help. By the time we drove around to the front so I could run in and grab my donuts, the line was around the building. On top of that, they never toasted the sourdough bread on my husband’s sandwich, threw my kids’ wake-up wraps in the bag and we had to peel them out of the bag, and they forgot my cheese on my sandwich, never going there again!!!!
I drive across town just for this Dunkin. Today Lauren helped me and she was the sweetest! They always make my coffee just as I ask for it, fast and all are friendly. Great customer service.
Tony is the new manager and she is awesome. I am a regular at this location for years and finally this location runs so smoothly and the staff is friendly. 5 ⭐️
This dunkin is very bad and not so clean . The managers are very rude not only to customers but to there own staff. They don't schedule enough people for the hours they are open for which makes the job very difficult. Due to the poor management when the do get new staff they don't stay very long because of how they are treated and never get properly trained. Anytime there is a issue the manager Toni doesn't know how to deal with her own emotions and takes it out on her crew and blames it on them . On top of everything they over work and push there employees to the breaking point and when they snap they get yelled at and then the boss Toni switches it around to blame the employee. She is bad manager and they need a new one .
Really nice crew, hard working & friendly. Always above and beyond ??♥️
I ordered a large hot tea, they just wanted to hand me a cup of hot water and the tea bag. This is a first time at this one restaurant every other DD I have visited I never had this issue. They also had no donuts they said. They ran out. How does a DD run out of there main item, Donuts! So I asked for a crosont just one, they gave me two. Then I said I don't want the tea or anything else, they told me to keep them. So I kepted them and left, I started to eat the crosont and tossed it back in the bag, it was disgusting, they are supposed to be lite and airy it was just a lumb of bread. I tossed it in a garbage can. Stay away from this store, this is the worst DD I have ever visited. I have traveled all over the country for work and have visited at least over 100 DD's and again this is the worst one. I used the drive thru.
Theirs a African American that works their and he is absolutely amazing respectful never messes up any of my orders he’s very kind ?
Ordered an Americano. Nice and bold and very hot. They were busy, but the staff was hustling to get the orders done. Friendly service.
Poor experience. I waited a few at counter before someone acknowledged me. I gave them my order and continued to wait. I could tell their drive thru was busy and a bit chaotic. Their focus was lacking as well as customer service. The small trash can near counter was overflowing, straw holder was sticky and place needed some attention.