We just ordered a lobster roll and a calamari. The order was $74.25.I picked up the food in a bag with handles so there was really only one way to pick it up without instructions. And when I got to my car there was oil leaking from the bag and I found out that the food was on its side. Upon calling customer service, the response was ‘oh so you spilled the food?’Ok let’s move past that, the food was terrible. The fries were cold, soggy and unsalted. The fried calamari was not even fried I think. It was also cold and soggy and I think I can safely say the worst calamari I have ever had. I am actually really worried about food poisoning and will be keeping an eye out for that. But once again the customer service response was we didn’t pick it up quick enough. Even if that were the case, what’s the amazing part is that they didn’t even give us an ETA and so we had to wait in the car for it.The call to the customer service just yielded insults. I cannot believe that I paid 74 dollars to a restaurant to be treated like this. I can’t get my money back because they refuse to be reasonable or come up with any solution better than 15% off my next order, not even off this order which would basically still only cover for calamari ?. So I only hope this review makes you not go to this restaurant. Nicer people deserve your money.Response to owner:Because i cant do it any other way so i am just editing it here. As i mentioned in the review, there was no ETA given to me over phone.And saying you haven't had bad reviews in 33 years is besides the point since I paid 74 dollars for my food, not some other customer in the past 33 years. My food was bad and i complained and all the customer service did was insult us. this is beyond a problem of bad food. Its a problem of you choosing to be unhelpful and unsympathetic to a customer's issue. When i first called, I made sure to talk as politely as i could as this was a place i was actually excited to try but if you insult me on the phone when I am making a complaint that to me is unacceptable.
2 Lobster Rolls bread was stale/ portions are small sweet potato fries tasty but minimal 2 cups of Clam Bisc no flavor.Server never came by & we were his only table at lunch today.$100 very overpriced for less than average food and service.
Great place for all food, but their specialty is fish. Love their fried clam and oyster platters, and no one matches they're soups!
Great drinks, awesome service!
Great place, great people, great food
Don't tell anyone about this place... too good to be true, don't want too ruin such a great little place. So please keep this between us here. I've been coming here for 25 ish years always excellent and consistent! The "famous" Nicky's seafood bisque is famous don't miss the chance! Need I say more, ok I will... have the Nicky's streamers (Long Island Streamers) at there best, and a secret recipe is like no where else. And so much more. Remember to keep this hush hush!
little neck clams on the half shell Lay's delish. been eating either crab or shrimp salad sandwiches for like 20 years and never disappointed. also steamers are the best. bacon bloody Mary's will never disappoint. see you next season
My wife and I love this place!!! The seafood is always fresh, the service is great and they make some really great drinks, the new outdoor seating is an added bonus if you like to enjoy your meals outdoors.
Amazing place, amazing food, amazing staff. Will be back (many, many times)! ?
Food was good but very expensive. $18/cocktail is not worth it. We ordered 2 cocktails, one lobster roll and one seafood bisque and it costs us over $100! Won’t go back.