Went around 9pm. 4 cars ahead of me..Slow and unprofessional service. Order was totally wrong, ordered a 3 Piece mild dark meat meal with mash and Mac and cheese. Get to the window to pay they tell me they only had spicy thighs and no biscuits (after waiting in line for almost 40 mins) would’ve been nice to know beforehand but whatever. Get home open the box to 5 pieces of assorted chicken and literally nothing else. Chicken was cold. Drink had no ice. Tried to call the store no answer multiple times. Miserable experience totally DO NOT recommend going here at all.
Bad bad service. Real slow. Walked in and was told only drive in service available. In other words, you can’t buy Popeyes unless you have a car. Dumbest thing I ever heard. Walked to my Range Rover and left. Another time the cashier got my order wrong. The manager on duty needs to go back for 6 months training, I meant 60 months. The franchisee at this location cares nothing about customer service. What a huge disappointment for the Popeyes brand… ??
Not sure if they are open to indoor dining as there is often no one eating on side and a constant multi car drive through line regardless of the time of day. I would recommend ordering via Delivery apps such as Doordash to reduce wait times. Food overall fresh and as expected from Popeyes.
Every time I go to you guys, I always satisfied. Great service and speed ? great guys
BALDWIN LOCATION ON GRAND AVENUEIf I could give the customer service a negative number I would. I am not a fast food person but I was ordering for someone else. They were overcharging me for a meal so I asked the gentleman to provide the correct price. He said no. So I asked for a manager. He of course was the manager. He refused to give me his name said I didn't need it and I could leave or pay the price he charged.... I got the receipt from the person at the window and left. I called corporate and they took the complaint but that's it. Nothing was done after that. BUYER BEWARE. This location is over charging you and there is no accountability for the rude behavior that is why they get away with it. I would not trust people like that to handle my food. STAY Away at all costs.
The service here is terrible! Terrible attitudes. Terrible customer service. This establishment is always getting my order wrong. Always missing items from my order. I ordered a 12 piece tenders meal and a kids chicken nugget meal tonight. I again got the incorrect number of tenders, I got a leg kids meal, and I got NO SAUCES. Not a single sauce. They get two stars because the chicken taste amazing. However for this kind of service I’ll just find another Popeyes establishment.
Love that chicken from Popeyesss!! Yes!! Hot and spicy!!! Their mash with gravy is very good, try it!!
I have a Love hate relationship with Popeyes. The service is not very good. The food though, is simply perfection! Francine approved. ?- FP xx
All I can say is make sure you check to make sure your order is complete. Several items I paid for was missing although I could swear I saw the cashier place the items in the bag.
Last night I ordered through the app and received the wrong order upon delivery (what was in the bag was NOT what I ordered). Tried calling this location and was rudely told nothing could be done as they closed early for NYE. Attempted calling back twice since then (this morning and this afternoon) but nobody answered. I don't know what's worse, the attitude I got from an employee, or the fact that I'm out $27 without so much as an apology.UPDATE: 18 minutes after this review posted I got a refund to my card.