My allergic kid ordered a white rice and steak burrito bowl because it’s the only thing on the menu she can have. The bowl was barely 1/4 full. We were told because she doesn’t order toppings she can only have 1 scoop of rice and steak. Um, my pets get bigger scoops then this. So done with Chipotle. Too bad as it’s one of the few chains we can eat at but this was the final straw in a long list of issues that we have had with each visit since January. ?
This place is usually packed but it was empty this time around. Staff were friendly. Store was pretty clean and prep area was descent. Food was prepared quickly and as usual, the price was right.
First time eating at this Chipotle, last I tried it was online order only. Okay, fair the system goes down I just ate somewhere else in the plaza.I went today and we can now order in store, awesome. Got my burrito bowl no problem and they put in an item I said I didn’t want, whatever it’s cool. Went outside to eat with my classmate and as I was eating my bowl I spotted a dead fly. Pretty gross since they just swapped out the lettuce while I was in line.I would say I am a relatively easy customer, just replace my bowl without lettuce and I’ll leave it at that. Nope, I wait in a long line for a second time only for the lady to look at the dead bug in my food and act annoyed and frustrated at me. As if Im not frustrated with the situation, its my first meal after a 14 hour day and there are dead bugs in it lol. I don’t know if she thought I put it there or if it flew into my bowl, but that thing is dead and has been for who knows how long. I get a sloppy and rushed bowl put together that is much less than my first bowl. I should’ve just asked for my money back, but Id rather not hold up the line over 12 bucks. Would not recommend eating at this Chipotle, complete lack of decency or customer service.
Ordered online for delivery. Got food in a timely manner. Unfortunately, it was without the 2 orders of queso for our chips. Salsa wasn't very fresh as the tomatoes were getting white. My son's burrito didn't have the green chile salsa. I wouldn't have even complained about the quality of the food if I would've gotten the queso. Reached out online to let them know and was transferred from a bot to a human in chat (after waiting 10 minutes) who then said that someone would get back to me via email. Well it's now going on Wednesday. I ordered on Saturday. I have yet to hear from anybody.
Just walked in and they said online only. Terrible service for last year or so where they are constantly switching up when and how to order. They had online only at another location but then you would have to wait for food not ready while others walked in and got food right away. Not worth tracking this nonsense. Covid broke this company.
Filthy and Disgusting .. I arrived at 6:30pm. Over half the tables were unavailable because the chairs were flipped over on top of the tables. Every single other table was absolutely filthy and the entire staff/cooking/prep area was absolutely filthy. As I cashed out, I asked the cashier if she could clean a table for me. She said she would in a couple minutes. (REALLY!?) She did come over and even after she finished there was still food on all the tables she touched. Seems like all she did was swirl the filth around. My first bite of chicken was nothing but grissel. I'll never, ever go back. I ended up throwing away over half of my meal.
I was so hungry and was really excited to finally reach the shop for some lunch. They only accepted online orders today so I had order it using the app. Not a big deal but made me late to a class. Then I take the food and leave; only to find out there was no fork inside the bag. So I had to stay hungry for the next 3 hours till I got home. A side item’s cap was open so it ruined my car seat. The food went all mushy by that time so I ended up having to throw it out and eat something else.
This is the most poorly run restaurant I've ever seen. They never are able to serve a guest that hasn't ordered online. They'll straight up lie and say the register is down. They've done it to me at least 3 times. Otherwise they have their sign out front, no dine in. Pay them more they really deserve it. Pathetic
This store is probably managed by a teenager.Most inconsistent Chipotle around.The few times I've been theyre its always something wrong with them.Sometimes they're out of almost everything, sometimes they randomly close the line and a couple times I've went there and the whole store is closed a couple hours early lol.
I ordered 1/27/22 @ 11:43 AM delivery from the chipotle app. I was enjoying my STEAK BOWL when I randomly started tasting peppermint gum. I am not a gum chewing and I HATE mint so I knew something was wrong therefore, I inspected my food… THERE WAS A PIECE OF CHEWED UP AND SPIT OUT CHICKEN IN MY STEAK BOWL. Disgusting