Place is DISGUSTING! Anyone who writes a current review stating that the food is good shouldn’t do food reviews. I use to ❤️ Pizza Uno, but the food and staff are subpar, at best. I know Covid made things difficult, but no excuse for the filth and poor food quality. The place needs a renovation. You can feel the filth of the ages throughout the establishment.I ordered an Old Fashioned, but it wasn’t drinkable. The bartender even knew it, because she said if you don’t like it I can make you something else. Which she did and that was awesome. But what really unsettled me was what I witnessed — the bartender had a gentlemen with a disability move his seating location from the bar to another location because he was talking to another person who didn’t want to be bothered, but in no way was he being intrusive. He was probably just lonely and wanted a conversation. I think he was drinking cola. Anyhow, in my opinion, then that person should’ve move location or communicated they wanted to be left alone. Instead, the bartender loudly announced for the man with the disability to move his seating and not to talk to other customers, unless they wanted to talk to him. He asked her what he did wrong and she said you can’t talk to people who don’t want to talk with you — but, as mentioned, he wasn’t being intrusive to anyone. The man stutterer, “Thank You” — part of the disability(?) or maybe the disability itself (idk) to the bartender and left. Made me sick to stomach. I felt so sad. I’ll never go back there again. Besides, the thin crust pizza was undercooked and not even a thin crust — absolutely terrible!! And that’s their specialty. Seriously, I “❤️-ed” Pizza Uno, but it needs a total revamp including customer service, food and mixology training.In short: dirty, low food quality ? ? and subpar staff (due to lack of proper training).✌?
Overall our lunch today is a mixed review. Some really good things and some not so good dining experiences.Our server Jen was great. The BBQ sauce for the grilled chicken sandwich was sweet and tasty and the fries were perfectly hot and crispy. Oh and my son had the 'Decadent Chocolate Cake and that was sinfully delicious.On the downside.- Our side of garlic mayo had a hair in it.- Our iced teas were served warm and while we were provided extra ice when we asked , it quickly watered down our drinks making them less than ideal.-We were seated near the kitchen entrance so there was a LOT of noise/inappropriate language floating out from the servers/staff that kept congregating back there.- Our sandwiches came standard with lettuce/tomato/onion on them. Whomever assembled our sandwiches decided that the onion on the sandwiches needed to be sliced nearly and inch thick (photo attached). I LOVE red onion but that was a bit much even for me.-The was a small fly in my sons side salad (the server was quick to apologize and promptly removed the salad from our bill).The restaurant itself gives the impression that the General Manager doesnt care much about the overall apprearance of the establishment, or at minimum he/she pays no attention to details. In the area we sat there were no less that 16 lightbulbs blown (my OCD son enjoyed counting them and relaying this info while we waited for our food to arrive), and of the working bulbs they were all different shapes and sizes.
This is the kind of place that makes you hope you won’t get food poisoning in a few days… chicken parm was a dry breaded chicken with sliced cheese on top that had obviously been in the microwave and not long enough as it was cold. There was a random French fry in it and worse, a hair in the pizza. We asked for a booth and none were available because they weren’t clean. The staff is obviously overworked and it’s not their fault, but it wasn’t a pleasant dining experience.
100% not the peoples fault that were working. They were 100% completely understaffed. The hostess was also the bartender and bussing tables. They were all running around like crazy. Not Only did it take waaay to long to get our food but some of us didn't get the correct orders, and the food was awful, no napkins, silverware etc until we asked or it. We actually felt bad for them but they were trying their best. Maybe not let in as many people since you don't have the staff to properly care for them!
It was valentine's day and my boyfriend and I were there for lunch. They sat us in the front corner and it was freezing . We had to keep our coats on for the whole meal. Rubbing our arms. The waitress was in such a rush we didn't even have the opportunity to ask her to switch booths. Food tasted good but was also cold.
We recently visited the UNO pizzeria at the Crossgates mall for our first time. I considered walking out before we earn ordered. We were led to our table by the hostess and couldn't even sit down without kicking food and garbage out from under the table. The table was sticky and still had a couple spots of stuck on food there. I cleaned the table myself and would have walked out if it weren't for my son saying to give it a chance because was so hungry.The waiteess was lovely and quickly took our order. The appetizer never came out before our main meal and were never offered a refill on our drinks but the food was good.Unfortunately we will not be back or recommend it to anyone else. We understand that many places are experiencing staff shortages but giving a good dining experience is essential to keeping customers.I hope this was an out of the ordinary experience and not the norm.
I stopped there for a beer while my wife finished shopping. They didn’t have my first 2 choices so I had to settle for something different which was warm. When my wife joined me, she ordered a margarita and we were going to stay for dinner. The glass the bartender (who was very unfriendly) gave her was filthy. It actually had remnants of lipstick on the rim! Asked for another glass and after going through several glasses on the rack, she actually washed one in front of us. Seriously?! There was crumbs on the bar and you could see gunk and what looked like bits of food on the cash drawer. There was visible dust on the bottles behind the bar. Needless to say, we didn’t stay for dinner and won’t be back! Disgusting!!
After standing for 15 mins while 7 or 8 employees walked by without even acknowledging me and my party. The host finally showed up, told us it was going to be another 20 mins when 80% of the tables were empty. I will never return. They had to have the laziness staff and worst customer service I have ever experienced.
truly fresh food- the caesar salad had slices of parmesan cheese, and crispy romain lettuce. the personal thin crust veggie pizza I ordered was fantastic! friendly service topped off an enjoyable and tasty lunch
What a great spot to chill and eat. We had Nashville hot wings, so very hottttt and mmmmm. Deep dish meatballs and ricotta was delicious. Cheesy garlic bread with basil pesto. So very good. Kim our server was very timely also and very nice. Made lunch very easy and comfortable.