Everything was absolutely delicious! Flavor and all. I ordered the small oxtail platter and it was delicious, the plantains were on point and the rice was cooked perfectly. I also ordered the Mac and cheese which was 10/10. The sweet potato pie was good but nothing revolutionary… back to the oxtail and the reasons I couldn’t give a 5 star rating… There were bone fragments and splinters all over which made it very difficult to eat and enjoy. I’ve had oxtail many times before and never experienced it quite like this… maybe it’s just a fluke or something but it def took away from the overall experience. Also, for the price to only get 4 pieces of meat, although they were meaty was also a bit disappointing when I’ve gotten way more meat at a lower cost from other places. Other then that though… I’d def give them another go as the flavors were all amazing! I could have probably forgave the price and gave 5 stars if I was actually able to enjoy eating the meat.
Customer service skills sucks. I was on the phone for about 15 minutes putting in a simple order. Arrived, paid for my food and than was told I had to pay more money. The lady handed me my bag to put my own stuff in it. The food was alright but the customer service wasn't.....
That older guy is the worst thing to happen to this restaurant. His attitude and work ethic is horrible. Also can you please remove your store from Door Dash, the older guy cancels every order and it inconvenient to customers. Also, if you are ordering from here stay away from the pasta and the chicken. The new staff can’t cook Rasta pasta or chicken, they no longer have their good cooks.
On April 30, I was on a road trip visiting Albany with a friend for the first time when we walked in here. The reception and service we recieved here was horrible. The restaurant literally had no one in there but the older man who worked there took his time to answer phone calls without acknowledging us. A lady eventually walked in and did her best to attend to us and apologized on behalf of the man. His attitude sucked and for almost one hour we spent there, he was on the phone, never for once acknowledging other costumers who came in after us. The tables were dirty too and they refused to wipe them down.We spent over a hundred dollars here but the meal was horrible. The rasta pasta I ordered was soggy and a sharp contrast to any rasta pasta I have had before. Sorrel tasted awful too. We could barely eat half our meals and the rest went in the trash.I do not recommend this restaurant, not only because of the lack of service but also for their their bad food.Note: all the good reviews about food here are from >2yrs ago. They must be doing something wrong lately.
Best Jamaican restaurant in Albany especially when it comes to flavor and taste is also consistent.
Price is way to high but the food is ok I get itThe are doing a great job keeping the public safe by making sure anyone who enters wears a maskWitch is great
The food is good, but the costumer service is very poor. One costumer walk out because the host was being loud and boisterous.
I bought Jerk Chicken with rice and peas. It was the most blend food ever and so spicy for no reason. It had no taste beside the spice.
Called in the order got there and food wasn't ready after 40 minutes I didn't want it left far better service some where else
Do not eat from here. Gave them one chance and I regret it. Rice was hard, chicken taste old, roti was old and didn’t taste good. Everything was bad.