I was appalled at how one of the staff members handled a situation here last week. My friend, who is 18 weeks pregnant, ordered a smoothie. It was a very hot and busy Saturday so we sat down to wait. 10 minutes went by but we never saw or heard the order being ready. When my friend went up to ask about it, the gentleman said that it had been put on the counter. My friend explained that she did not see or hear anything about her order being ready and was then yelled at by this man saying, "Maybe next time you should stand right here to make sure you get your order!" He refused to give her a refund or make her a new smoothie. She turned around in tears. So, I approached him to ask for a refund again. He was then very rude to me but began to process a refund. He said the tip could not be refunded - and we are now finding out that he never actually processed that refund at all.
This place needs some help. There was a young woman there that was very friendly and courteous, but the two men working with her were not only rude but confrontational. I was amazed. Here’s a thought: demote the two men to janitorial and ask the young woman if she has any friends who need work. I don’t go out to buy ice cream to deal with two morons who can’t handle their hormones.
Out of many popular flavors and service is horrible. Very rude. Better off going to another local ice cream parlor.
No restroom for customers!If you plan to drink coffee here, be ready to get bad taste!
I passed out here lol. The sorbet was good though.
Pretty standard Icecream place, but one of the people working the counter should have had their hair tied back in her hat, not hanging over the Icecream. And they also had a band aid on their finger implying a cut or burn. That have should have been covered with a glove at the very least.
This place doesn't even deserve one star. Very poor management if you even care to say someone manages this place. Owner is very rude to customers and even worse to his employees who work more hours that WFS allows for high school kids. And he doesn't pay the employees on time but instead offers to loan them money. This man has to be doing something illegal. Must only hire kids cuz he's a bully. I will never go back there. This establishment needs to be shut down.
Abusive Owner/staff relationship. I saw the owner yelling at young employees (highschool ages) as I went in. The ice cream quality was poor anyways. 0/10 would NOT recommend.
Wow… Poor staff cleanliness!! The ice cream is alright, though not as good as Baskin Robbins. The staff were nice enough but way too casual/unprofessional, unthankful for their customers, and… did not demonstrate basic restaurant cleanliness!!! The young man who served our ice cream then saw some friends wander in and shook several of their hands, some at great length and with much fanfare and lots of different “touches”. He went right back to serving without washing his hands. No one was wearing any sort of gloves while handling cones etc. I’d say the manager and owner were AWOL, completely disconnected from this poorly run franchisee, leaving their young staff are utterly untrained. DEFINITELY would NOT return. We found a Baskin Robbins another night and the staff - just as young - were polite, thankful, and professional. What a difference a little management makes… Haagen Dazs should be embarrassed and pull the plug on this one.
My wife was thrilled to find some food that was non-Mexican. This was her lunch!