Second time we ordered a pepperoni pizza and they give us only a cheese pizza. On top of that the delivery driver was extremely rude and made an unnecessary comment to us. For sure the other location is better.
They got my order wrong and the pizza was cold. This the second time this happened this month.
Worst place in town to order from rude always get the wrong order always cold will not fix the issue over 5 year every order was wrong then when corpt is called they send a letter out saying we will no longer serve you kids are very rude and the manger is a kid so DNT order from any location in las Cruces if you want your food
Great pizza but they always miss things with online orders. Last time we ordered a cookie and didn’t receive it. After we informed them, we had to wait at least 10 minutes for it and they didn’t offer any sort of compensation for this, let alone offer to keep our pizza warm while we waited. We just ordered delivery and I paid for extra sauces that we only received 1/3 of. Again great pizza but I wish they would focus more on getting the orders right.
Called at 634 was told to be in the lobby because they wouldn't deliver to the room. I asked for a time frame. They told me between 30 and 40 minutes so at 715 I called and pressed 2 for where's my pizza it said in route it'll be between 720 and 730.at 745 I called and was told the pizza left the store at 725 then the manager got on the phone and said the first drivers car broke down so they sent out another driver to pick up his pizzas and finish delivering them. Luke warm pizza and no discount what a joke
Been here several times, so far consistently good service. If you like Papa John's this location has great customer service, clean and efficient.
They took my pizza all the way to my car. That was so nice of them.
I think Papa John’s is the best of the big pizza chains, but I’m super bummed that they use a dough press now instead of hand tossing the pizza. The boxes still claim the crust is “pillowy” but it’s way more flat and not nearly as good as it used to be. I keep hoping someday they’ll go back to the old way of doing crust!
Really bummed me out, love Papa John's, I never complain and I hate to, I know things get busy, but this is the 4th time my food is cold.
I left a positive survey directly from the company after the delivery because mainly, all the issues local workers are going through and also because the wait time was supposed to be 2 hours but was only the usual 45 min. One pizza missing a topping and both were soggy, I let it slide and air fried them. BUT, this morning discovered the delivery driver left our gate wide open. We have a Doberman and I kept him in for the delivery but usually let him out before bed to do his business. Didn’t notice the gate until this morning since we ordered late and he didn’t need to go out. Checked camera to make some it was him. Yes it was, while looking at his phone just walked out leaving the gate wide open.