Sonic is one of my family’s favorite to order to enjoy the food and drinks and most the ice cream is ok. The workers are really great and fast
Food is good. It was busy when I stopped there in the afternoon. There was construct going on there. So, one side of the ordering boxes was working.
Very unprofessional customer service from the male employee and the, "GM," female in a red shirt. Having to return to the store twice because of their mistakes the employee wanted to argue instead of making it right. After agreeing to a compensation for the mistake he comes out stating the GM said it was either the original item ordered or the compensation. Told him I wanted my original order and I wasn't going to sit there and argue with him. The "GM" came out with the order, not addressing the issue or saying anything at all, shoving the order in my hand and walked off. GM needs some type of customer service training along with the employee.
I got an ultimate meat and cheese. Horrible horrible all the meat in there was hard as a rock and the customer service was horrible! Hate that employees think it’s okay to send food out like this and be rude on top of it. I am a GM so yes I know how it is but I can promise you they wouldn’t be working for me:
It's just like any Sonic. I don't rate fast food places differently than others, so most fast food is three stars and below unless there's something amazing about a particular place. This one they were kind of rude over the intercom but it is what it is. At least they were better than the cracker barrel where we waited 45 minutes to wait 15 minutes to not even have a waiter to stop by and say hello.
Fast, but need a new microphone Order Sign- speaker system....was not sure if OPEN!!! I'm sure they got 1 ordered. Food great as usual!!!!
It’s good for what it is. Very affordable fast food. Everything in our order for 6 people was correct, which can be iffy sometimes. Driving up was fun and great for people who don’t want to mess around strapping four kids and two adults into masks to go order a meal.
Today 11/27/2021 @ 12.20pm we pulled up to the drive through and nobody helped us. So we pulled into a stall and waited 10 minutes after pressing the red button and nobody took our order or even came onto the speaker! 10 minutes! Done with this north of Gallup location.. Don’t put up Help Wanted signs if your current employees can’t do a simple job.
The food was quick surprisingly, it wasn't too busy as usual. The #2 was poorly built, very greasy, soggy & wrapped in the wrong spot of the wrapping paper. It was alright I guess can't complain when you're hungry. The tots were over cooked which sucks but least they got my drink right & they actually put the little packages of salt in the bag hmm. I should have taken a picture of the burger Squidward made.
This is a great place to stop and take a breather and grab a bite to eat. The workers are cordial and always seem to be doing their best with the large crowds of customers. This place could use a facelift though. The oil stains, old trash cans, worn pain is hardly appealing. Remember to tip your carhop!