I will not be going back to this location! Shelby is obnoxiously rude and will not issue refund for THEIR mistake of double charge, supposedly a glitch on KFC end. General manager Donovan was NO help either. Managers lack customer service and need retraining! I provided bank statement print out at their request BUT still unable to issue refund. Asked for corporate # and was told to look on my receipt. Still waiting on a response from corporate.
undercooked chicken. Don’t recommend.
Didn't have our order ready....they skipped it and then got it wrong ...
When we got the order we realized we were over charged. When my husband took the order back in he discovered it wasn't even the right order, and that's why it was more. They replaced it with the correct order, which was cheaper and still incomplete, and told my husband it would be to much trouble to give him the difference so they just added some extra stuff. When we got home there was no extra stuff and our order was missing half the sides. When I called the store the manager said I could come by and get a voucher for the mistake. Today after work we picked it up, a card for 1 free side. Didn't even cover what they shorted us and they still owe me $10 they over charged me to begin with
The food and service was good.
Horrible service . Especially from the manager.
Would not recommend. North side KFC in Gallup is better. I was the first customer in drive thru line and was told to park beside the building to wait for my food. I waited 40 mins before I decided to go inside to ask for my food. The workers then told me that they gave my food to someone else. I basically was waiting for nothing and when I asked for my money back, they tried to give me only $10 dollars back when my total was $23. I asked to speak to a manager and the dude was hella rude. This store needs more training on customer service.
Fast service.. good food..
Problem with the order...accused of lying about it.Sad thing we even gave a tip
Food was hot, chicken the size of a very small bird and cooked to dry. Potatoes gravy and biscuits good. Service fast. Wouldn't go back.