Today (06/18/2022) at approximately 2:01pm I called in a takeout order for my family. Upon calling The Dona Maria restaurant for my order I was greeted by a female with poor customer service. During the conversation her choice of words felt neglectful, her tone was condescending and she didn’t give me a total and did not properly confirm my order. When I arrived at the restaurant my order was not ready because she forgot the beans and rice and the cost was also significantly more expensive then advertised on the menu (I suppose that’s because inflation) but it would have been nice to have been advised of the price change. When I get home to feed my family we discovered that the menudo did not come with any oregano or cilantro even tho I specifically requested that be included and also instead of the Tripa tacos we got Chicharones tacos. I called the restaurant to notify and get my order corrected and was greeted by the same individual who then claimed that management was not on duty. I explained the situation and she advised me that my order was correct and that I thought I had chicharones because my tripa was overcooked. I asked why I was served overcooked food and she told me she didn’t know and asked if would like something else and I told her I would like the Asada instead she advised me it would be ready when I arrived and when I arrived she told me that I couldn’t possibly get chicharone tacos because they didn’t serve that even though it’s written on menu and they only give exchanges if I brought back the other food. I understand the reasoning but I feel that should have been made a point during the phone call. I don’t feel like driving back into Farmington from Flora Vista so i’m gonna give up right here. I’m really disappointed with the way things turned out because they have a decent menudo but not at the price of my respect.
service was great love the green pork burritos.
Very good local restaurant. Very friendly. My husband had an omelet and myself chiliquilles and guacamole! All items Very good! Would go back!
Food was Delicious. Found a new place to add my restaurants to eat. My Family enjoyed eating authentic Mexican Food. Good Job my Husband and Son enjoyed their food. Looking forward to coming more often.
Friendly service and food is delicious
First time here, BEST chicken chimichanga plate in town. Portions aren’t too small or excessive. Been trying to find a good authentic Mexican restaurant in town. Will totally be back for more!
Such great service and food thank you lady's
Always come here for a perfect breakfast burrito. The salsa is amazing. Spicy bht not too much and bursting with flavor. Perfect for the whole family.
Good food. Although when you call to place an order they don't ALWAYS let you know your calling Donã Maria.
Food is authentic, so good.