Pretty bad service, she closed the window on us and then I asked for a cup of whip cream and she didn’t tell us why she couldn’t. She said they can’t give out cups of whip cream, I even offered to pay dollars for it and she said no. They proceeded to say they couldn’t give out their names. Honestly it seemed like they didn’t wanna be there. It ruined our night and honestly it could’ve been handled a different way. Then the shift lead came and just gave us more attitude and didn’t try fixing the problem. . I came at 9:30 pm, I’ve never gotten such bad service before from Dunkin.
Coffee was on point the cashier was sweet but (Allyssa) the young lady that made our coffee was amazing best coffee I've ever had hands down ??????
I usually love the service at Dunkin but this time the lady was rude, tried to cheat me out of money and basically threw my change back at me.
Out of all my 43 years of living, I've never been told by any business serving refreshments that light ice wasn't possible on an iced drink. Even when I requested the ice be served on the side, they said no and quickly dismissed me by saying if I wanted my iced drink cancelled. Never again.
Never had issues with this Dunkin. Nice staff and great coffee!
We ordered 2.5 dozen donuts on our way out of town. Of those two dozen were great, the half dozen. Well not so much so we drove back thinking they would have no problem helping us out. We ordered old fashioned. Old being the key word. They had next to no moisture in them. (My favorite kind of donut too!) they told us they were made at 6:00 am the same as all the others. Ok if that’s the case and people like a dry donut then then good for them. This is the place to go. We suggested trading for some fresh donuts at first they said no and then when we said we would just give them back they decided to trade. Nice you think? Me too! until they said you bit into one so we can only give you five. Truth be told the donut was all there. There was no bite it was broke in half to see if the inside had moisture. (It had a smidgeon) I suppose if I wanted to dip it in coffee I wouldn’t know the difference but I don’t drink coffee so it was just to dry to chew and swallow. I would not have left a review if they didn’t charge me for a broken donut they took back. Makes one wonder if they took them back to resell?? Isn’t that not conscientious of they next guy? I didn’t touch them all, I didn’t sneeze, I don’t have covid but do they know that? I won’t be going here in the future. They don’t care about their customers! So sad! I’d give a pic but in this case a picture isn’t worth a thousand words! You can’t tell how old a donut is by a picture. I gave them two stars because the other donuts are fresh. I would have given them 5 if they were nice.
Rude older women at the window with glasses. Don't like your job, find a different one. Better yet, don't be passing around negative vibes, especially in the early morning. Go learn some customer service pretty sure that's part of your job description
was passing through town this afternoon and stopped to grab some coffee and was blown away by the speed and service that i received. The staff greeted me when i walked in and my coffee and donuts were ?.
Never has the doughnuts or bagels i order but when they do they are the best. Dont order food late at night they are lazy so they tell you they ran out. Oh one time they had no doughnuts lol
Drive thru employee Abigail was super rude. I didn't like the drink I ordered because it was really thick and syrupy, so I requested a hot chocolate as a replacement. I was being nice about everything and explained my issue with the drink, and all she said was "It's thick because you ordered it with oat milk and the chai is thick too." Which is fine, the point was that I wasn't satisfied with the drink. She was very rude and I didn't get an apology or anything. On top of that, I paid over $5 for the original drink and for the replacement she gave me a Medium hot chocolate which costs $2.50. Terrible customer service. I said thank you at the window and she just closed it in my face. Not sure how these entitled kids are getting hired.