Poor customer service . I used to love twisters and coming everyday but the service is poor and deters me away from coming here. Also when I ask for something specific they put the exact opposite. Haven’t had a good experience in a while coming to this twisters.
Tacos had very little meat as if they were down to the last bit of their prep. It took a while to get my food, service there is okay.
Decided to treat myself to a breakfast burrito today and they left the cheese and chile off. It was just...unsalted eggs and potatoes. They even asked me what kind of chile I wanted...twice. I got the breakfast burrito of ultimate blandness. What a ripoff and a letdown.
Most times we visit here we get exactly what we order, but there are times that the order is fulfilled incorrectly, this is one of those times. My family eat a plant based (vegan) diet, no animal products. As such we request no cheese and substitute beans for things like eggs. Today the person took the order mostly correct (added charge for beans instead of substitute for eggs, sub not add because beans cost less than eggs and cheese, right?) Whomever fulfilled the order in kitchen did not note the No Eggs. There are people with severe allergies to eggs, this neglect can be dangerous. Please pay attention. Thanks
Was hoping this location had better quality food than the other locations. Undercooked french fries, missing tortilla and cold papitas, uncooked corn tortillas and cold chile on the rancheros enchiladas. I won't even attempt another location, the Wyoming and Southern stores have ruined it for all of Twisters for me!
Cold undercooked French fries. Their location in Rio rancho has been bad for a while now and I was hoping that was an isolated occurrence. Looks like every twisters location has gone down the drain. It's a shame too because this used to be one of my favorite local chains.
Waited almost an hr for our food, as there was a huge order before me, but they threw in an extra burger and friess and the food was hot and probably the most delicious burger i have ever had at twisters
Amazing customer service kind, polite. And my food actually came out the way I wanted it to :-) very pleased!
I get dinner here two or three times a week. If you go to the drive-thru their food/service is awesome. If you order through doordash or GrubHub expect to be missing items or things done wrong.
One if the most consistent burritos you can get in Albuquerque.