Ordered a brown sugar oatmilk shaken espresso. It was just oatmilk and the brown sugar syrup! LITERALLY NO coffee in it whatsoever lmao.
worst and unfriendly workers at window service. won’t go back to them unless new management .
Unfortunately the last two visits (days) my coffee was not made well. They seemed to be to busy to care! Mon, Tues & Wed- good. Thurs & Fri- poor!
I ordered a venti shaken espresso when I got it, it tasted horrible. I took it back and could tell immediately that it was not made correctly again. I asked for a refund and the barista said that’s how it’s made. My daughter is a partner and I know for a fact it was not made correctly.
The Person on 3/18/2022 at 8:57 once we pulled up to window he responded by saying out registers our closing so your going to need to order pretty quickly with the nasty attitude who ever was there should not be in Customer Service at all I work at Starbucks and we would've never done that we would've let the Customer order and then shut down.
inside fast service. but drive thru traffic blocks exit from parking space. drivers look right at you and stop directly behind you, even after I waved and mouthed please let me out. annoying
Always friendly fast and helpful. They leave uplifting messages on the bags of your bakery goods
I've been frequenting Starbucks for decades, all over California and here in New Mexico. I appreciate the business model, which appears to be rooted in a really high end European cafe sensibility. In addition to the coffees and snacks, I sometimes buy bags of beans to stock my kitchen. Obviously, I am a fan.But this location struggles to deliver a consistent product. Judging from the types of mistakes made frequently, I suspect they probably have a high turnover rate. Especially now, during Covid, I rather think it is a miracle that this place stays open at all. I will say that the staff has always been super friendly and eager to please, something I really appreciate.First of all, this location is plagued with access issues and always has been, but ever since the construction project started on the northwest corner of Broadway and Lomas, it has been an absolute nightmare. It took me a minute of driving around to figure out how to get into the parking lot and to the drive-through. A couple of the streets are blocked and there are construction vehicles everywhere. It isn't Starbucks' fault that they are so hard to access, but it is an issue. They're the closest Starbucks to my house, so this is the one I frequent.Today, I placed an order for a grande mocha with whole milk, extra hot, with an extra pump of chocolate syrup (my typical order) and a chicken and bacon panini sandwich to go with it. My order was repeated back to me twice: once at the speaker of the menu board and again when I got to the window to pay for it.What I RECEIVED, however, was a grande mocha without whipped cream. NOT my order at all. The sandwich was half filled with shavings of chicken and fatty undercooked bacon. Fortunately, I was taking the sandwich home with me, so I just took the sandwich apart and popped the bacon into a pan and cooked it the rest of the way, then put it back in the sandwich. The flavor was surprisingly very very good. But I REALLY missed getting the mocha I had ordered and I missed the whipped cream that I never asked to be omitted. Maybe they gave me someone else's coffee order.I paid $12 and change for an incorrect order. I don't mind paying a premium price for a premium product, but that is not what I got today, so I feel cheated.If we weren't going through a pandemic, I would probably give 2 stars for today's fiasco. I'm just adding a star to most of my reviews, in consideration of the difficulty of staying in business during Covid, which is what I did here. They get 3 stars for today's order.
The building outside it’s not beautiful at all, inside is better. There were some mosquitos flying around the food…the chai latte was very tasty!
Friendly service at the drive through window. My order was correct and made well.