- Their prices go up. - Their customer service goes down. - They are too cheap to repair the silent system, so they have employees yelling into the speaker system. It completely ruins the experience. - After a 40-minute wait for our order, the portions are now smaller and the Lasagna was all cheese with very little meat or noodles. - Saggios used to be such a happy, fun place to go. Now it is run down. The service is terrible. Despite a line going out the door and one employee taking orders. - Evidence of little care about their customers’ experience Includes the poor quality of their food, dirty un-bussed tables, filthy floors and windows. And a bathroom as raunchy as the downtown library. - Its pretty clear Saggios is done with the UNM location. They are moving on. - They aren’t investing anything into the restaurant. - It has become a ghetto hangout with trashy service. - I regret supporting them through the pandemic.
Checked out to see where I could grab a calzone for dinner this evening and stumbled upon this restaurant. Headed there and enjoyed the unusual Raquel’s calzone made with chicken and pesto! The crust was made right and the ingredients blended nicely for a great favor profile. Enjoyed the whimsical atmosphere of the restaurants interior and the service was very good. All and all a fun place to eat while in Albuquerque!
Ordered salad ,pizza, pasta and drinks. By the time we got the pasta everyone was finished with their food. (40 minutes) The expeditor rolled her eyes when we checked on our food and was not apologetic at all. Literally had to get it to go bc everyone was done, and then acted like that was a problem. The tables were dirty and we had to bus our own table to ensure it was clean. Holes in the sealing patched over with little slabs of wood. You can see the physical lack of up keep or care, very sad for a place we always loved.
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This place is so neat! So many things to look at around the restaurant. I went during lunch on Tuesday, things went smoothly, but you can tell that this place gets packed. Parking is a bit cramped, but worth a wait! Great food and a fun experience!
When you drive close to 300 miles for a restaurant, you know it’s the best at what they do! Saggios has ALWAYS been amazing. I’ve never had a bad experience. The food is incredible. The calzones are unique (or traditional if that’s your flavor) and enormous! The bread sticks are beyond tasty, especially with ranch sauce. Their pasta dishes range from traditional to some of the most interesting combinations. And the cannoli….OMG the cannoli! I dream about them. John Mark and Crystal are the most helpful and kind people. They helped us a lot on our last visit, and really all the staff are courteous and accommodating. Saggios is a must visit for lunch or dinner.
Sauce and crust were tasty, and the atmosphere was pretty dang cool. ONLY downside was parking, first time here, and we parked and paid $2 on the street meter, but some meter maid decided we weren’t within the lines and charged us $20.
Crystal went above and beyond helping me this busy night. She was very sweet and got what I needed as soon as I asked. She is a great employee and very friendly.
Such terrible service. Waited an hour and ten minutes for an order that was supposedly a 30 minute wait. No apology was given after I asked about the order instead was given attitude!
A great spot for a quick bite to eat. They have everything from pizza, pasta and cannolis. Pepsi products only. Their dining area is interesting as there are murals and statutes everywhere. The staff was polite and attentive. I got the slice of pizza, a drink and pasta salad for like 10 bucks. They also had a small wine menu